Guest Service Agent
2 days ago
To report to work prior to the commencement time, well-groomed and dressed as per the hotel’s grooming standards.
To promote a professional image and to provide a quick and efficient service to all guests regardless to whether they are resident or non-resident.
To have full and comprehensive knowledge of the hotel including service and in turn service and outlets.
To strive to anticipate the guest needs wherever possible, to enhance quality service and in turn complement guest satisfaction
To perform all daily tasks to a consistent high standard in line with both departmental and hotel standards.
To co-operate with colleagues requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting other departments in response to the business and guest needs
To maximize revenue by up selling and ensuring all services are charged for where applicable
To make sure behaviour measures up to the standards required by the hotel and its representatives as directed in the staff handbook
To be aware of the hotel management, their office location, role and availability
To be aware of the Priority Club and assist in achieving targets
To be aware of all corporate products and promotions etc. and any other restriction of this and action accordingly
To attend all company courses, in-house training sessions and meetings as requested by the management.
To ensure that all guests are greeted with a friendly welcome and offered the highest standards of customer care and satisfaction throughout their stay
To ensure that standards of performance are as per the SOP Manual.
To maintain a high level of confidentiality with regards to Guest & Management.
**Responsibilities and Duties**
Comply with hotel rules and regulations and provisions contained in the employment handbook.
Comply with company grooming and uniform standards.
Comply with timekeeping and attendance policies.
Actively participate in training and development programs and maximise opportunities for self-development.
**Job Types**: Full-time, Permanent
Application Question(s):
- Are you locally available?
- Are you Arabic speaker?
- Can you join immediately?
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