Guest Experience Usher

2 weeks ago

Abu Dhabi, United Arab Emirates THA Staffing Full time

**ROLE RESPONSIBILITIES**
- Inform and promote current and new activities at the venue (workshops, events, exhibits, programs and other services) and membership programs.
- Greet visitors in a professional and engaging manner, proactively interact and provide them with useful information and facilities and direct them to the various venue destinations.
- Maintain a professional, neat and well-groomed appearance, adhering to venue’s uniform requirements.
- Adapt the reception for individual visitors, children, groups, schools, VIPs and people of determination
- Assist visitors on the navigation of the different multimedia resources located in the venue.
- Handle and direct queries and complaints from visitors as per venue rules and regulations.
- Report any incident to Management Staff
- Meet specific visitor needs, enhance access and encourage return visits.
- Safely store visitors’ personal belongings in cloakroom.
- Take care for ticketing desk set up, presentation, cleanliness and monitoring prior to, during and after shift.
- Process payments through a Point of Sale (POS): cash, debit and credit cards, and balance all intakes during shift and before submitting to Management Staff.
- Actively sell admission and event tickets, services, activities and memberships and accurate collation of data related to the visitors

**ROLE KEY REQUIREMENTS**
- **Fluent in English. Bilingual** in any of the following languages **mandatory**: Arabic, Mandarin, French, Russian, Hindi, German and Spanish
- **Exceptional understanding of customer facing service**:

- Previous Cash management / POS experience
- Ability to handle large crowds
- Be flexible with last-minute changes and be dependable.
- Excellent communication and presentation skills; confident to present to small groups up to 20 people.
- Multitasking and flexibility to cover different areas of customer experience service.
- Positive team player with excellent interpersonal skills and conflict resolution.
- Experience in dealing with high-level(VIP) guests.
- Ability to endure long periods of standing and frequent walking throughout the shift (including late nights, weekends, and holidays, if required.)

KEY COMPETENCIES
- Reliability - deliver the promised service dependably and accurately.
- Tangibles - provide clean facilities, a warm and inviting environment, and friendly attitude
- Assurance - know where things are and what’s on in the venue.
- Empathy - listen to visitors, paying attention to what they say, and provide personalized care.
- Responsiveness - provide prompt service and be willing to help.

  • Usher

    2 months ago

    Abu Dhabi, United Arab Emirates business hub international investment Full time

    Welcoming guests politely and in a friendly manner. - Making sales while engaging with passing guests. - Maintaining the cleanliness of our kiosk and ensuring it looks presentable at all times. - Distributing brochures and other promotional materials. - Informing guests about the location of our kiosk. - Ensuring guests' comfort and assisting them with any...

  • Waitress

    1 week ago

    Abu Dhabi, United Arab Emirates Lento Fast food Full time

    Receiving and confirming walk-in, telephonic, and online reservations - Ushering diners to their tables and providing them with menus. - Accepting and informing the relevant staff about food and beverage requests. - Transporting food orders from the kitchen to each pertinent table. - Clearing glassware, silverware, and crockery from each table once guests...

  • Waiter

    2 days ago

    Abu Dhabi, United Arab Emirates Lento Fast food Full time

    Receiving and confirming walk-in, telephonic, and online reservations Ushering diners to their tables and providing them with menus. Accepting and informing the relevant staff about food and beverage requests. Transporting food orders from the kitchen to each pertinent table. Clearing glassware, silverware, and crockery from each table once guests have...

  • Guest Experience Manager

    3 days ago

    Abu Dhabi, United Arab Emirates MINOR Hotels Full time

    Luxury service background essential, ideally with previous experience of handling villas and butlers - Manage a Guest Experience Team consisting of Guest Experience Agents and Butlers (ca. 10 people) - Energized personality that interacts with guests without effort - Track all kinds of guest preferences from several channels and sources and maintain the...

  • Guest Experience Manager

    7 months ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Agent

    9 months ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Agent

    9 months ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Expert

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23114655 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Agent

    2 weeks ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Agent

    2 weeks ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Agent

    9 months ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Expert

    3 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24179190 **Job Category**Rooms & Guest Services Operations **Location**Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates, 0 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    6 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24079102 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Agent

    2 weeks ago

    Abu Dhabi, United Arab Emirates MINOR Hotels Full time

    Previous Guest Relations experience in a luxury service environment - Well spoken and attention to highest grooming standards - English and other European languages are an advantage - Strong skills in using Microsoft Office and other systems (Outlook, Word, Powerpoint, Excel, Opera PMS, Messagebox, Anantara App) - Required to work independently. - Able to...

  • Guest Experience Executive

    7 months ago

    Abu Dhabi, United Arab Emirates Star Works Recruitment Services Full time

    We are hiring Guest Experience Executive for a well reputed aviation company in Abudhabi, **duties and responsibilities**: **performs tasks such as welcoming and escorting VIP guests/customers, addressing and rectifying guests/customers' concerns and complaints, monitoring cleanliness and sanitation of assigned work areas and providing information of...

  • Guest Experience Expert

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23111543 **Job Category** Rooms & Guest Services Operations **Location** Al Wathba a Luxury Collection Desert Resort & Spa Abu Dhabi, Al Wathba South, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Guest Experience Expert

    2 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22209081 **Job Category** Rooms & Guest Services Operations **Location** Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Experience Expert

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23054879 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Experience Expert

    7 days ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22181131 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24071485 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls,...