Guest Experience Manager

20 hours ago

Abu Dhabi, United Arab Emirates MINOR Hotels Full time

Luxury service background essential, ideally with previous experience of handling villas and butlers
- Manage a Guest Experience Team consisting of Guest Experience Agents and Butlers (ca. 10 people)
- Energized personality that interacts with guests without effort
- Track all kinds of guest preferences from several channels and sources and maintain the database
- Practice hyper collaboration between all departments to ensure amazing stays of our guests
- Leading the loyalty programme on hotel level (Hotel Champion for Global Hotel Alliance Discovery), including conducting hotel training and driving KPIs
- Ensure all guest amenity standards are in place and followed up
- Maintain and update the hotel’s VIP list.
- Track and analyse guest feedback and propose actions to be taken for improvement.
- Work with various systems at the same time (Opera PMS, Outlook, MessageBox, Anantara App, Loyalty Systems, ReviewPro)
- Ensure guests are properly greeted upon their arrival, especially VIP guests
- Ensure guests are receiving personalized services
- Development and implementation of new initiatives to improve the guest experience
- Track amenities cost and prepare monthly report
- Prepare monthly reports on guest satisfaction scores and trends within the department
- Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

**Qualifications**:
3-5 years in related experience or Minimum of 2 years experience in the same role.

**Additional Information**:
Relocate to remote area

  • Guest Experience Manager

    7 months ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Agent

    9 months ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Agent

    9 months ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Agent

    1 week ago

    Abu Dhabi, United Arab Emirates MINOR Hotels Full time

    Previous Guest Relations experience in a luxury service environment - Well spoken and attention to highest grooming standards - English and other European languages are an advantage - Strong skills in using Microsoft Office and other systems (Outlook, Word, Powerpoint, Excel, Opera PMS, Messagebox, Anantara App) - Required to work independently. - Able to...

  • Guest Experience Agent

    1 week ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Agent

    1 week ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Agent

    9 months ago

    Abu Dhabi, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24071485 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls,...

  • Guest Experience Supervisor

    4 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24211607 **Job Category**Rooms & Guest Services Operations **Location**Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24097506 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest...

  • Guest Experience Expert

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23114655 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    6 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24079102 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    3 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24179190 **Job Category**Rooms & Guest Services Operations **Location**Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates, 0 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24030922 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest...

  • Guest Experience Expert

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23111543 **Job Category** Rooms & Guest Services Operations **Location** Al Wathba a Luxury Collection Desert Resort & Spa Abu Dhabi, Al Wathba South, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Guest Experience Expert

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23054879 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Experience Expert

    5 days ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22181131 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    2 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22209081 **Job Category** Rooms & Guest Services Operations **Location** Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Experience Expert

    2 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24186045 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24069852 **Job Category** Rooms & Guest Services Operations **Location** Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...