Dispatch Coordinator

5 months ago


Dubai, United Arab Emirates A&F Auto Repair Full time

**About Us**:
For 13 years, Battmobile has been at the forefront of revolutionizing automotive services in the UAE. Originators of onsite battery replacement services, we've evolved into the go-to destination for comprehensive car servicing solutions, delighting over 300,000 customers.

With a team of 40+ mobile mechanics skilled in servicing all makes and models, we ensure a seamless experience, covering everything from oil changes to tire replacements, electrical and mechanical repairs, and advanced vehicle diagnostics.

Our core mission remains steadfast: delivering exceptional service, whether it's routine maintenance, major repairs, or simply offering a friendly interaction.

**Job Summary**:
We are seeking a skilled and efficient Dispatcher to join our team. The Dispatcher will play a pivotal role in our operations by effectively allocating our onsite technicians to customer locations, ensuring efficient service delivery considering factors such as traffic conditions, location proximity, and service urgency. A solid knowledge of U.A.E locations and excellent communication skills are essential for this role.

**Key Responsibilities**:

- Efficiently assign technicians to customer locations based on their proximity, expertise, and availability, ensuring timely and effective service.
- Possess an extensive understanding of U.A.E. regions, routes, and traffic patterns to optimize technician dispatch and minimize travel time.
- Maintain clear and concise communication with both technicians providing accurate updates on estimated arrival times and any potential delays.
- Collaborate closely with technicians, customer service teams, and management to streamline operations and enhance service efficiency.
- Quickly respond to urgent service requests, assessing the situation, and dispatching the appropriate technician to address critical customer needs.
- Utilize most efficient and cost-effective routes for technicians, minimizing fuel consumption and travel time.
- Maintain accurate records of dispatched jobs, technician availability, and customer locations in the dispatching system.
- Effectively resolve any scheduling conflicts or unforeseen issues that may arise during technician dispatch.

**Qualifications**:

- High school diploma or equivalent; further education is a plus.
- Proven experience as a dispatcher or in a similar role is advantageous.
- Exceptional knowledge of U.A.E locations, routes, and traffic patterns.
- Strong communication skills, both verbal and written.
- Problem-solving abilities to address scheduling challenges effectively.
- Flexibility to adapt to changing situations and schedules.
- Fluency in English is required; knowledge of additional languages is a plus.

**Benefits**:

- Company Visa
- Paid Annual Leave and Airfare
- Insurance

**How to Apply**:
Pay: AED2,500.00 - AED3,500.00 per month


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