Dispatcher
5 months ago
**Key Responsibilities**:
1. Schedule and dispatch drivers and service technicians to appropriate locations according to customer requests, specifications, and needs.
2. Coordinate and monitor the status of deliveries and services, ensuring on-time completion and resolving any issues or delays promptly.
3. Maintain clear and continuous communication with drivers, providing updates on traffic conditions, weather, and any changes to schedules or routes.
4. Use dispatch software and GPS systems to plan and optimize routes, ensuring efficiency and cost-effectiveness.
5. Handle emergency and non-emergency calls from customers, drivers, and service technicians, addressing inquiries, providing assistance, and resolving complaints in a professional manner.
6. Record and maintain accurate logs of dispatched calls, vehicle locations, and driver activities, ensuring data accuracy and compliance with company policies.
**Requirements**:
1. High school diploma or equivalent; additional education or certification in logistics, transportation, or related field is a plus.
2. Proven experience as a dispatcher or in a similar role within the logistics, transportation, or service industry.
3. Excellent communication and interpersonal skills, with the ability to interact effectively with drivers, customers, and team members.
4. Strong organizational and multitasking abilities, with a keen attention to detail and the capacity to manage multiple tasks and priorities simultaneously.
5. Proficiency in using dispatch software, GPS systems, and other relevant technology to plan and monitor routes.
6. Problem-solving skills and the ability to make quick, informed decisions in a fast-paced environment.
**Job Type**:Full Time**Job Location**:Dubai
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