Telesales and Customer Service Representative
6 months ago
**Job Summary**:
**Key Responsibilities**:
1. Conduct outbound sales calls to potential customers to promote our products or services.
2. Provide product information, answer inquiries, and address customer concerns in a professional and courteous manner.
3. Follow up on leads generated through marketing campaigns, website inquiries, and other sources.
4. Identify customer needs, recommend products or solutions, and upsell additional services as appropriate.
5. Maintain accurate records of customer interactions, sales activities, and follow-up actions using our CRM system.
6. Meet or exceed weekly and monthly sales targets and quotas.
7. Handle customer inquiries, resolve complaints, and escalate issues as needed to ensure customer satisfaction.
8. Collaborate with the sales team to coordinate follow-up activities and ensure a seamless customer experience.
9. Stay informed about industry trends, product developments, and competitor activities to effectively position our offerings in the market.
10. Adhere to company policies, procedures, and sales guidelines to ensure compliance and professionalism.
**Requirements**:
- Proven experience in telesales, outbound sales, or customer service roles.
- Excellent verbal communication skills and a persuasive sales demeanour.
- Strong listening and negotiation skills with the ability to build rapport with customers.
- Goal-oriented mindset with a track record of meeting or exceeding sales targets.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using CRM software or sales tracking systems.
- High school diploma or equivalent; additional education or certification in sales or marketing is a plus.
- Fluent in English (additional language skills are a plus).
- UAE residency and authorization to work in Dubai.
**Job Types**: Full-time, Permanent
**Education**:
- High school or equivalent (required)
**Experience**:
- customer service: 1 year (required)
- Telesales: 1 year (required)
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