Customer Service Representative

4 months ago


Dubai, United Arab Emirates Superstore Vending Machines LL.C Full time

**About Superstore Vending Machines LLC**:
Superstore Vending Machines LLC is a leading provider of vending machine solutions in the UAE. We specialize in, selling, and maintaining a variety of vending machines, including coffee, snacks, and ingredient dispensers. Our goal is to provide exceptional customer service and ensure a seamless vending experience for our clients.

**Job Title**: Customer Service Representative (Telesales)

**Job Summary**:
The Customer Service Representative (Telesales) is responsible for providing exceptional customer service through inbound and outbound calls, handling sales inquiries, and contributing to the overall growth of Superstore Vending Machines LLC.

**Key Responsibilities**:

- Handle inbound and outbound calls from customers, addressing inquiries, complaints, and requests in a professional and timely manner.
- Generate sales leads and follow up on potential customers, providing product information and addressing their needs.
- Work closely with the sales team to qualify leads and support the sales process.
- Coordinate with the marketing team to ensure consistent messaging and branding.
- Maintain accurate records of customer interactions and call logs.
- Uphold company policies and procedures with a positive attitude.
- **Provide product presentations to clients at our warehouse (upon completion of training).**

**Qualifications**:

- At least 2 years of experience in telesales or a similar customer service role.
- **Fluency in written and spoken Arabic is a MUST.**
- Excellent communication skills, both verbal and written, in English (preferred).
- Strong problem-solving and conflict resolution skills.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in CRM software (preferred).

**Benefits**:

- Competitive salary package of AED 4,000 + incentives based on performance.
- Opportunities for professional growth and development within a dynamic company.
- Stable work environment with a **1-month probationary period** to assess suitability for full-time employment.
- Upon successful completion of one-month probationary period, eligible for full-time benefits including visa, medical insurance, and others.

Pay: AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Is the salary outlined in the job description Acceptable to you?
- Do you have a Valid UAE Residence visa for 1 month to complete the probation period?
- Are you Available to join Immediately?
- Are you a fluent Arabic Speaker?

**Experience**:

- UAE Telesales: 2 years (preferred)

**Language**:

- Arabic (preferred)


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