Receptionist

4 weeks ago


Dubai, United Arab Emirates SRG Properties LLC Full time

Receptionist - Facility Management

The Reception at SRG, Dubai serves as a Hub Help Desk that provides our tenants and visitors with guidance throughout their stay.

Our Reception are the ultimate creators of the tenants’ experiences and by using their passion to serve they will play a vital role in
SRG BRAND being a factor of satisfaction and as a result building loyalty beyond reason.

Reception services will be provided in harmony with SRG Guiding Principles (Honesty, integrity and long-term partnership)

ESSENTIAL FUNCTIONS
- Ensure that our tenants/visitors receive an on brand arrival/departure experience.
- Acknowledge and recognize VIP tenants.
- All queries by tenants and visitors are responded professionally with clear communication and strong follow ups.
- To work closely with Facility Management, maintenance team and all other departments within the company.
- Assist various teams in SRG and support the operation; should there be any specific request, passionately provide seamless contribution.
- To be based full time and responsible for SRG Building receptions and deliver utmost SRG on brand services to tenants and their visitors.
- Ensure all requests by tenants are professionally looked after in coordination with rest of the associates and deliver 100% satisfaction on all queries raised by the tenants.
- Maintain a highly disciplined environment within the premises.
- Avoid misusing of equipment.
- Ensure smooth and clear communication with other associates in the departments.
- To deliver personalized experience on all business calls and follow telephone etiquettes.
- Acquire the proper product and service knowledge needed to perform your job properly.
- Ensure that tenant’s requests are fulfilled and closed within the average response time.
- Be aware of the Building Fire and Emergency procedures.
- Responsible to handle and provide on brand personalized tenants/visitors experience.
- Welcome all the tenants/visitors and provide relevant information.
- To be aware of all surrounding attraction in Dubai e.g. malls, restaurants and means of transportation.
- Ensure that the back office is well organized and maintained.
- Ensure proper inventory of stationary to be maintained.
- Ensure that reception desk at all times has the sufficient stationary, collaterals and is well presented.
- Ensure proper handover/records is maintained at all times.
- Have sufficient information about local surrounding areas to able to provide tenants with choices and/or alternatives when requesting for assistance and promote SRG outlets.
- Build positive, effective and on brand relationships with internal and external customers including VIPs and our other properties tenants.
- Actively participate in the SRG sustainability, community and OI activities.
- Ensur e proper grooming and personal hygiene at all times.

**Qualification & Skill Set Requirements**:
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
- Excellent command in English - Both verbal and written.
- Preferable the language of the country (Additional language would be an advantage)
- Computer Skills
- Resourceful
- Organized with good communications and follow up skills.

QUALIFICATION STANDARDS
- Totally embrace the philosophy of tenants and customer service
- Identify yourself with the SRG brand and operating philosophy
- Possess a warm and friendly demeanour.
- Strive to achieve satisfaction and delight of our customers
- Are detail oriented
- Thrive on pride of work and its product
- Play as a team to achieve common goals
- Have immaculate personal presentation e.g. grooming and conversational ability
- Demonstrate self-confidence, energy and enthusiasm
- Have a strong ability to learn skills, retain and demonstrate learning
- U phold ethical business practices.

1

**Salary**: From AED3,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- receptionist: 1 year (preferred)

**Language**:

- Arabic (preferred)


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