Sales Team Leader
6 months ago
Title: Telesales Team Leader
Job Summary:
The Telesales Team Leader is responsible for managing and overseeing the performance of a team of telesales representatives. The primary duties include coaching and training the team, monitoring call quality and metrics, and ensuring the team is meeting sales targets and key performance indicators. The Team Leader acts as a liaison between the sales team and management, providing regular updates and recommendations for process improvements.
Key Responsibilities:
Manage and lead a team of 12-15 telesales representatives, providing ongoing coaching, feedback, and support
Monitor team performance and individual metrics such as call volume, conversion rates, average order value, etc.
dentify training needs and develop/deliver training sessions to improve team skills and productivityCollaborate with the sales manager to set team goals and objectives, and develop strategies to achieve themProvide regular performance feedback and conduct formal reviews for team membersAssist with the hiring and onboarding of new telesales representativesAct as the primary point of contact for the team, escalating issues to management as neededAnalyze team and individual data to identify opportunities for process improvementsEnsure the team adheres to all company policies, procedures, and compliance requirements
Qualifications:
2-3 years of experience in a tele sales or sales leadership role
Strong communication, interpersonal, and active listening skills
Proficient in call center software, CRM systems, and data analytics tools
Ability to multitask, prioritize, and solve problems effectively
Commitment to providing excellent customer service
Bachelor's degree in business, marketing, or a related field preferred
If you have any other questions, please let me know
Pay: From AED4,000.00 per month
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