Customer Care Executive
2 months ago
Greet patients or their families and determine the nature of their inquiries.
- Provide information to assist patients or refer them to appropriate contacts within the organization or externally.
- Advocate for patients’ and families’ rights and responsibilities, maintaining confidentiality, and providing information and education.
- Develop and maintain a feedback and complaint procedure for customers to use and receive redressal.
- Communicate all information to the Floor Supervisor daily.
- Expedite the flow of visitors and patients, ensuring each person receives outstanding customer service in a friendly environment.
- Provide information about medical insurance coverage to patients and check coverage carefully before referring patients to the doctor.
- Investigate patient and visitor concerns, implementing appropriate actions.
- Keep accurate records of discussions or correspondence with customers.
- Perform duties related to patient handling, telephone assistance, cash handling, and back-office work as specified in the duty roster.
- Perform other related duties as assigned by higher authorities.
- Comply with all Occupational Safety and Health (OSH) and infection control policies, standards, and procedures, working cooperatively with hospital management.
- Follow documented OSH procedures and specific responsibilities.
- Be familiar with emergency and evacuation procedures to ensure safety.
- Report OSH hazards, incidents, near misses, and issues, assisting in risk assessments and incident reports.
- Adhere to waste management procedures and policies.
- Attend applicable OSH and infection control training programs, mock drills, and awareness sessions.
- Use appropriate personal protective equipment (PPE) and safety systems as required.
- Greet patients or their families and determine the nature of their inquiries.
- Provide information to assist patients or refer them to appropriate contacts within the organization or externally.
- Advocate for patients’ and families’ rights and responsibilities, maintaining confidentiality, and providing information and education.
- Develop and maintain a feedback and complaint procedure for customers to use and receive redressal.
- Communicate all information to the Floor Supervisor daily.
- Expedite the flow of visitors and patients, ensuring each person receives outstanding customer service in a friendly environment.
- Provide information about medical insurance coverage to patients and check coverage carefully before referring patients to the doctor.
- Investigate patient and visitor concerns, implementing appropriate actions.
- Keep accurate records of discussions or correspondence with customers.
- Perform duties related to patient handling, telephone assistance, cash handling, and back-office work as specified in the duty roster.
- Perform other related duties as assigned by higher authorities.
- Comply with all Occupational Safety and Health (OSH) and infection control policies, standards, and procedures, working cooperatively with hospital management.
- Follow documented OSH procedures and specific responsibilities.
- Be familiar with emergency and evacuation procedures to ensure safety.
- Report OSH hazards, incidents, near misses, and issues, assisting in risk assessments and incident reports.
- Adhere to waste management procedures and policies.
- Attend applicable OSH and infection control training programs, mock drills, and awareness sessions.
- Use appropriate personal protective equipment (PPE) and safety systems as required.
- Preferably a graduate in any discipline.
- Minimum of 1-year experience as a receptionist in a patient-focused environment; experience with multi-line switchboard systems is preferred. Interest in working in a hospital setting.
- Exceptional interpersonal skills, maturity, and good judgment; able to communicate professionally with a diverse range of individuals, with superior phone etiquette.
- Patient-focused, service-oriented, patient, and understanding.
- Efficient organizational skills; able to manage multiple responsibilities under pressure while maintaining composure.
- Ability to work independently with mínimal supervision.
- Reliable, punctual, dependable, and responsive.
- Excellent command of oral and written English; knowledge of Arabic is advantageous but not essential
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Customer Care Executive
7 months ago
Abu Dhabi, United Arab Emirates NMC Healthcare Full time**Administrative activities: General - Makes patients and their families feel welcome in the hospital. - Exhibits care and service with empathy. - Provides personalized service by identifying regular patients, greeting patients by name and maintains their details. - Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each...
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Customer Care Executive
1 month ago
Abu Dhabi, United Arab Emirates NMC Healthcare Full time**Administrative activities: General - Makes patients and their families feel welcome in the hospital. - Exhibits care and service with empathy. - Provides personalized service by identifying regular patients, greeting patients by name and maintains their details. - Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each...
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Customer Care Executive
4 weeks ago
Abu Dhabi, United Arab Emirates NMC Healthcare Full timeMakes patients and their families feel welcome in the hospital. - Exhibits care and service with empathy. - Provides personalized service by identifying regular patients, greeting patients by name and maintains their details. - Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each section as describing in details in...
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Customer Care Executives
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Customer Care Executive
1 week ago
Abu Dhabi, United Arab Emirates VLCC Wellness International Full time**Preferred female for this position** Appointment Management The Appointment Management for the respective center is a key responsibility of the CCE, details include the following: ❖ To effectively manage the appointments for the center on a daily basis ❖ To 100% adhere to the VLCC guidelines for appointment management ❖ To ensure appointments are...
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Supervisor Customer Care
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Day Care Assistants
2 months ago
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Customer Care
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Abu Dhabi, United Arab Emirates Global one Full timeCustomer Care With 2 years experience Husband visa or Own visa Preferably Asian Nationality Willing to relocate in Abu Dhabi Salary Package AED 3000 **Salary**: AED2,800.00 - AED3,000.00 per month Ability to Commute: - Abu Dhabi (required) Ability to Relocate: - Abu Dhabi: Relocate before starting work (required)
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Customer Care Representative
7 months ago
Abu Dhabi, United Arab Emirates AL RAWAD PERFUMES INDUSTRY Full timeWe need Customer Care Representative for dealing with Indoor customers for selling of perfumes for the Perfumes Industry. Experience in sales of perfumes product. Indoor customer care activity in the area of Abu Dhabi 2000 to 2500 AED salary. **Salary**: AED2,000.00 - AED2,500.00 per month **Language**: - Arabic (preferred)
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Customer Care Executive
1 week ago
Abu Dhabi, United Arab Emirates Alnukhba Center Full timeWe are looking for a Arabic Female with 2 years experience for the role of "customer care executives" to perform the below duties: - build a positive company image and offer dedicated customer satisfaction - catering to customer phone calls and received query - receive the client request and deliver our services as per the company policy - deal with the...
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Customer Care Supervisor
4 months ago
Abu Dhabi, United Arab Emirates NMC Healthcare Full timeHelping the department in the absence of the Center Head to manage the day-to-day routine inside the Medical Centre. - Ensures patients are admitted in accordance with Medical Centre policies and procedures. - Develops and achieves departmental goals and objectives by gathering patient, demographic, insurance and financial information. - Reduces admissions...
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Customer Care Representative
3 months ago
Abu Dhabi, United Arab Emirates Trendy By Ad Full time**Responsibilities**: - Make outbound calls to follow up on customer requests or feedback. - Ensure customer satisfaction by handling issues efficiently and professionally. - Maintain detailed records of interactions in the CRM system. - Collaborate with other departments to improve customer experience. **Requirements**: - Excellent verbal and written...
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Customer Service Manager
1 month ago
Abu Dhabi, United Arab Emirates Sitters Child Care Services Full time**We're Hiring! Become Part of Our Amazing Team at Sitters Child Care Service!** Are you a seasoned **Customer Service Leader** with a passion for helping others? Do you have the ability to lead a team and provide top-notch service? Sitters Child Care Service LLC is seeking a dynamic **Customer Service Manager** to join our team and make a real difference...
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Customer Care Executive/marketing Coordinator
7 months ago
Abu Dhabi, United Arab Emirates VLCC Wellness International Full time**Preferred female for this position** Appointment Management The Appointment Management for the respective center is a key responsibility of the CCE, details include the following: ❖ To effectively manage the appointments for the center on a daily basis ❖ To 100% adhere to the VLCC guidelines for appointment management ❖ To ensure appointments are...
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Customer Service Executive
1 week ago
Abu Dhabi, United Arab Emirates VLCC Wellness International Full timeRequired Customer Care Executive Arabic speaking for a medical Centre in Abu Dhabi. Must have UAE experience, can join immediately. **Experience**: - customer service: 1 year (preferred)
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Customer Care Executive
4 weeks ago
Abu Dhabi, United Arab Emirates NMC Healthcare Full timeProvide friendly, quality client care to the patients. - Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. - Schedule appointments, obtaining all necessary data concerning the patient and owner. - Prepare to receive appointments by retrieving client records, preparing needed forms in...
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Home Care Scheduler
7 months ago
Abu Dhabi, United Arab Emirates Ishraq Home Health Care Full timeHome Care based in UAE is looking for a dedicated and committed home care scheduler /coordinator. **Responsibilities**: - can join immediately if possible (Full time) - Proven experience working healthcare sector - The ability to work flexible hours. - Excellent communication skills - Exceptional customer service skills. - A professional appearance and...
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Home Care Scheduler
7 months ago
Abu Dhabi, United Arab Emirates Ishraq Home Health Care Full timeHome Care based in UAE is looking for a dedicated and committed home care scheduler /coordinator. **Responsibilities**: - can join immediately if possible (Full time) - Proven experience working healthcare sector more in particular homecare - The ability to work flexible hours. - Excellent communication skills - Exceptional customer service skills. - A...
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Customer Care Executive
7 months ago
Abu Dhabi, United Arab Emirates Zee Store PJSC Full timeData Entry. Overseeing the customer service process. Resolving customer complaints brought to your attention. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. Computer Skills **Salary**: AED3,000.00 - AED3,500.00 per month Ability to commute/relocate: - Abu Dhabi: Reliably...