Reservations Agent
6 months ago
**Company Description**
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.
As a Reservation Agent, you will play a pivotal role as the initial point of contact for room reservations. Your responsibility goes beyond mere transactions; it entails delivering an unparalleled level of service that aligns with our esteemed reputation. With meticulous attention to detail and a commitment to excellence, you will ensure that every guest interaction exceeds expectations.
**Qualifications**
Experience/Certificates/Education
- Bachelor’s degree in Hotel Management or related field preferred.
- A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
- A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
- Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
- Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- The capability to thrive in a fast-paced environment while maintaining composure under pressure.
- Ability to work independently and as part of a team.
- Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
- Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
- A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.
Join us in delivering unparalleled luxury and sophistication to our discerning guests, setting new standards of excellence in the ultra-luxury hospitality industry.
**Additional Information**
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.
-
Reservations Agent
8 months ago
Dubai, United Arab Emirates Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Reservations Agent
8 months ago
Dubai, United Arab Emirates Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Reservations Agent
6 months ago
Dubai, United Arab Emirates Darina Holidays Full timeJob Description: We are seeking a dedicated and detail-oriented Reservations Officer to join our team. As a Reservations Officer, you will play a crucial role in ensuring seamless booking processes, exceptional client service, and efficient reservation management for requests coming from all B2B markets. Key Responsibilities: Respond with Speed and...
-
Reservations Agent
8 months ago
Dubai, United Arab Emirates Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
-
Reservations Agent
8 months ago
Dubai, United Arab Emirates Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
-
Reservation Agent
3 weeks ago
Dubai, United Arab Emirates Tropventure FZE - LLC Full timeReservation agent job description A reservation agent is typically responsible for handling reservations and bookings for hotels, airlines, restaurants, or other businesses. Their job description may include: Customer Service: Assisting customers with inquiries, providing information about availability, rates, and amenities, and resolving any issues or...
-
Reservation Agent
6 months ago
Dubai, United Arab Emirates Grand Excelsior Hotel Full timeProcesses reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...
-
Reservations Agent
6 months ago
Dubai, United Arab Emirates City Seasons Suites Full timeA reservations agent **assists customers in booking reservations for venues, tours, resorts, travel, restaurants, or events**. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. **Reservation agent responsibilities** - Taking...
-
Reservations Agent
3 months ago
Dubai, United Arab Emirates City Seasons Hotel Dubai Full timeA reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants, or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. **Reservation agent responsibilities** - Taking...
-
Reservations Agent
3 months ago
Dubai, United Arab Emirates Knight Hotels Group Full time**Job Title**: Reservations Agent **Location**: Knight Castle Hotel **Job Type**: Full-Time **Qualifications**: - Minimum of 2 years of experience as a Reservations Agent or in a similar role within a 5-star hotel. - Strong understanding of reservation systems and hotel operations. - Proven ability to manage multiple reservations and handle guest...
-
Reservation Agent
6 months ago
Dubai Marina, United Arab Emirates Sky Walker Yacht Rental Full timeJob Opportunity: Reservation Agent - Yacht Rental Company Are you a dynamic and customer-oriented individual with a passion for creating unforgettable experiences on the open waters? Join us at Sky Walker Yachts as a Reservation Agent and play a pivotal role in crafting exceptional yacht adventures for our valued customers. If you possess prior experience...
-
Reservations Agent
6 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Additional Information** Arabic Speaker **Job Number** 23146111 **Job Category** Reservations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The...
-
Reservation Agent
6 months ago
Dubai, United Arab Emirates Westminster Properties Full time**RESERVATION AGENT**:5* Hotel Back ground **(or Holiday Homes) with solid experience in **PROPERTY MANAGEMENT SYSTEM **(RMS, Opera, ) as reservation executive (back office) **URGENT** - **5* Hotel UAE Experience** in **Property Management System** regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the units,...
-
Reservation Agent
6 months ago
Dubai, United Arab Emirates Westminster Properties Full time**RESERVATION AGENT**:5* Hotel Back ground **(or Holiday Homes) with solid experience in **PROPERTY MANAGEMENT SYSTEM **(like Opera, RMS) as reservation executive (back office) **URGENT** - **5* Hotel UAE Experience** in **Property Management System** regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the...
-
Reservation Agent
3 weeks ago
Dubai, United Arab Emirates Royal Tulip Full timeResponds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations...
-
Reservation Agent
1 month ago
Dubai, United Arab Emirates Royal Tulip Full timeResponds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations...
-
Reservations Agent
6 months ago
Dubai, United Arab Emirates Park Hyatt Dubai Full timeSummary You will be responsible to provide an excellent and consistent level of service to your customers. The Reservations Agent is responsible to contribute to the smooth and efficient running of the Reservations Department. **Qualifications**: Diploma/qualification in Hospitality or Tourism Management.
-
Reservation Agent
4 months ago
Dubai, United Arab Emirates AccorHotel Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Reservation Agent
7 months ago
Dubai, United Arab Emirates Grand Excelsior Hotel Full timeProcesses reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...
-
Reservation Agent
6 months ago
Dubai, United Arab Emirates Grand Excelsior Hotel Full timeProcesses reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...