Housekeeping Supervisor at Intercontinental
4 weeks ago
Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)
InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the pre-opening team as **Housekeeping Supervisor** and let us help you create a career journey like no other.
**As a professional in your role, your responsibilities and essential job functions will include but are not limited to**:
- Supervise and manage the day-to-day operations of the housekeeping department in a hotel, ensuring cleanliness and maintenance of guest rooms and public areas.
- Assign tasks and responsibilities to housekeeping staff, ensuring efficient and timely completion of duties.
- Inspect guest rooms and public areas to ensure cleanliness, tidiness, and adherence to established standards.
- Train and mentor housekeeping staff, providing guidance on cleaning techniques, safety procedures, and customer service.
- Coordinate with other departments, such as front office and maintenance, to ensure smooth operations and guest satisfaction.
- Manage inventory of housekeeping supplies and equipment, ensuring adequate stock and proper maintenance.
- Handle guest complaints or requests related to housekeeping, resolving issues promptly and ensuring guest satisfaction.
- Maintain records and prepare reports on housekeeping operations, including room occupancy, staff productivity, and maintenance needs.
- Stay updated on industry trends and best practices in housekeeping to continually improve efficiency and quality.
**Ideally, you should possess some or all the following qualifications and experience**:
- High school diploma or equivalent; additional certification or training in housekeeping or hospitality management is a plus.
- Proven experience in a supervisory role in housekeeping, preferably in a hotel or hospitality setting.
- Strong knowledge of cleaning techniques, equipment, and chemicals used in housekeeping operations.
- Excellent organizational and time management skills to prioritize tasks and meet deadlines.
- Ability to train and supervise a team of housekeeping staff, providing guidance and support.
- Strong attention to detail and commitment to maintaining high standards of cleanliness and hygiene.
- Knowledge of safety procedures and regulations in housekeeping operations.
- Excellent communication and interpersonal skills to coordinate with other departments and interact with guests.
- Ability to handle guest complaints or requests in a professional and timely manner.
- Proficient in using computer software for inventory management and reporting.
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences fo
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