Ms Gov Sales Support

4 weeks ago

Abu Dhabi, United Arab Emirates ROHDE & SCHWARZ GmbH & Co. KG Full time

**Your tasks**:

- Assist the sales team in matters related to sales promotion of R&S equipment for the assigned customer segments, sales visits coordination, promotional literature advertisement, sales presentations, seminars, demos etc;
- Maintain the consolidated customer database;
- Responsible to maintain CRM opportunities and draft regular Sales Reports;
- Remote Customer Relationship Management (CRM);
- Support GOV team in preparation of offers in CRM and calculation sheets when required;
- Assist GOV team for bid compilation for tender, offer and calculation sheet signatures and other related certificates for tenders / bids, in line with the company policies;
- Offers/ quotations/ customer payments follow-up;
- Draft Order Preparation (DOR) in CRM for the sales teams when the order is received;
- Respond to functional and technical elements of RFIs/RFPs;
- Work closely with technical product team, distributors/ service partners, customers and end users;
- Prepare presentations and product demonstrations to service partners/distributors and customers as required;
- Check Purchase Orders and prepare the order acknowledgement;
- Prepare order resolution and submission of orders to Order Processing (OPAL);
- Support in arranging deliveries at customer’s place;
- Administration of brochures, gifts, demo equipment, assets and special sales office stationary (e.g. branded folders for offers etc.);
- Administration of Sales archives, create folders and file documents;
- Responsible to deliver basic operational training to customers, installation and commission of the sold equipment to the customer and product demos;
- Assist sales team in conducting demos and training to customer in house or at customer’s premises;
- Responsible for the project till its completion i.e. release of payment from the customer after delivery and training etc and making all possible efforts to conclude a case within the estimated time;
- Provide pre-sales technical assistance and product education and after-sales technical support to the customers;
- Liaise with international vendors to provide system solutions to the customer;
- Present different products to the customers and at-field events such as trade exhibitions, seminars and other marketing activities;
- Interact daily with customers and incorporate senior management;
- Ensure service partners and product sales channels understand and have alignment to R&S sales technical strategies and business initiatives;
- Work on complete system solutions/ configurations, commercials with the sales team to impact strategies for large projects and key accounts;
- Liaise with manufacturers of relative 3rd party equipment and services for integration of complete systems/ services to customers;
- Consult, recommend and schedule Product / Application Specialist and Customer Support Engineer’s interfacing with the customer to achieve customer satisfaction;
- Work closely with Aftermarket Sales & Service team(s) on installation and commissioning of equipment;
- Accompany distributors on key/strategic sales calls, customer visits, trade shows, exhibitions, seminars and any other activities required to execute the business strategy;
- Regular review of service delivery and channel’s performance to identify gaps and to follow through with improvement actions;
- Train distributors’ sales and technical staff in product knowledge;
- Provide technical support to both distributors and customers on assigned products;
- Participate in forecast meetings, as well as prepare and maintain forecast information;
- Regular reporting on sales, service delivery and distributor activity and competitor information;
- Interface between company, distributors and customers to achieve balance of interest of all parties;

**Application tips**:

- Application
- Interview
- Contact persons

**Your qualifications**:

- Degree in engineering, communications technology, computer science or a comparable field and/ or several years of professional experience in (Technical) Sales Support;
- Knowledge of radiofrequency communications (transmitter, receivers, antenna, satellite communications, mobile phone communications, ) will be an advantage;
- Independent and proactive manner of working;
- Strong analytical, strategic and communication skills;
- Confidence, result oriented and creativity describes your character;
- Fluent command of English (written and spoken);
- Customer service oriented;
- Excellent written and verbal communication skills;
- Arabic (written and spoken) language is a plus;

**Interested?**:
**Our offer**:
Transport & housing allowancesFamily resident visaFree snacksEmployee engagement & welfareFair & open-minded cultureEmployee referral bonusOpportunities to work from homeFlexible working hour modelsAttractive compensationTraining & continuing educationKids educational supportPerformance-based incentivesBusiness casual dress code6 weeks of annual leaveLife insurance
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City/region

Ab

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