Manager - Analytics Engagement

3 weeks ago

Dubai, United Arab Emirates Majid Al Futtaim Full time

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Role Purpose**:
The Manager - Analytics Engagement is responsible for being agile in bridging between the analytics product teams and the country/cross-functional teams by integrating analytics into the business-as-usual way of working to execute our Analytics Delivery and Insights roadmap. The role holder is also responsible for designing, planning and delivering analytics use-cases in a timely manner across multiple Majid Al Futtaim Retail markets.

Majid Al Futtaim Retail is continuing to develop and build its analytics talent to support its advanced analytics agenda. The various analytics use cases launched by the Retail Analytics Unit on a start-up mode will establish the unit’s foundation to develop a powerful product portfolio following it’s sustainable growth. As such, team members are given the latitude to shape the trajectory of the unit and bring their ideas and visions into fruition.

He/she will be at the forefront of enhancing the Advanced Analytics value proposition, in line with the long-term digital and non-digital objectives of Majid Al Futtaim.

**Role Details - Key Responsibilities and Accountabilities**:
**Analytics Business Partnering Strategy**
- Define and communicate scope, project plan, deliverables and value realization targets for use-cases in alignment with business stakeholders
- Manager the deployment and adoption of 3-4 cross-functional analytics projects across 4-5 countries
- Discover opportunities for new analytics projects across countries through ideation workshops
- Articulate business needs to the product owners and development team in order to find the best analytical solutions and create proof of concepts; ensure alignment with country business requirements
- Support team on guide deployment and implementation of new/enhanced solutions
- Set and drive adoption of clear governance model with apt escalation tactics
- Establish frameworks and governance throughout the implementation process
- Assess and prioritize initiatives/features based on impact and feasibility in line with business and advanced analytics strategy
- Work closely with business stakeholders to assess existing use-cases and identify areas of improvement to increase impact and improve adoption
- Develop and track mitigation plans to achieve impact target for underperforming countries
- Coach business users to drive consumption and adoption of advanced analytics tools and implement use-cases
- Ensure last mile execution based on the use case insights, collaborating with key stakeholders across the business and driving tool adoption
- Recommend and track corrective actions to meet target for underperforming countries
- Develop proof of concepts for new analytics initiatives having a customer-centric approach. Build new and creative analytics products with the aim of optimizing the user experience and business operations

**Coordination and Communication**
- Serve as a strategic thought partner to business teams on analytics and insights
- Collaborate with data scientists, engineers, and business teams and other key stakeholders as their business partner, to identify the scope of improvement and drive the right processes to deliver on the business objectives
- Work with the Data Analytics team to generate actionable insights and communicate the same with appropriate recommendations to business stakeholders
- Liaise with business owners and proactively problem solve challenges in data collection and/or product implementation and usage
- Provide country leadership regular visibility on impact and implementation status
- Ensure regular information exchange with all relevant stakeholders and update them on the development progress across projects
- Build relationships and maintain strong partnerships with key personnel to help achieve organisational goals
- Collaborate with key stakeholders to ensure clarity of the specifications and expectations of the Retail Analytics Unit

**Audit and Reporting**
- Develop presentations on advanced analytics and performance in key areas of the business and communicate results across the organisation
- Regularly report impact and implementation progress to respective country management
- Respo

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