Shisha Supervisor
4 months ago
**Job Title**: Shisha Supervisor
**Reports To**: Restaurant Manager
**Job Overview**:
The Shisha Supervisor is responsible for overseeing the shisha operations, ensuring exceptional service, and maintaining quality standards in our Italian restaurant. The role involves managing the shisha team, preparing high-quality shisha, maintaining hygiene standards, and providing an outstanding guest experience. The Shisha Supervisor will work closely with the Restaurant Manager to ensure smooth operations and guest satisfaction.
**Key Responsibilities**:
- **Shisha Preparation and Presentation**: Oversee the preparation, assembly, and presentation of shisha according to the restaurant’s quality standards. Ensure that shisha is served fresh, correctly flavored, and presented attractively.
- **Guest Experience**: Provide an exceptional shisha experience to guests by understanding their preferences and recommending appropriate flavors. Address guest feedback and complaints promptly and professionally.
- **Team Management**: Supervise and train shisha attendants and support staff to ensure they provide consistent, high-quality service. Manage team schedules to ensure proper coverage during peak hours.
- **Inventory Management**: Monitor shisha inventory, including flavors, charcoal, hoses, and equipment. Ensure proper stock levels, minimize waste, and place orders as needed to avoid shortages.
- **Health and Safety Compliance**: Ensure compliance with all health and safety regulations, including hygiene standards for shisha preparation and maintenance of shisha equipment.
- **Equipment Maintenance**: Regularly inspect and maintain shisha equipment to ensure it is in good working condition. Report any issues or damages to management and arrange for timely repairs or replacements.
- **Quality Control**: Conduct regular quality checks to ensure the consistency of shisha flavors, equipment cleanliness, and overall service. Provide feedback and recommendations to improve the guest experience.
- **Collaboration with FOH Team**: Work closely with the Front of House team to coordinate shisha service with food and beverage orders, ensuring a seamless dining experience for guests.
- **Sales Promotion**: Actively promote shisha offerings, new flavors, and special promotions to increase sales and enhance the guest experience.
- **Reporting**: Prepare daily reports on shisha sales, inventory, guest feedback, and staff performance. Report any issues or incidents to the Restaurant Manager.
**Qualifications**:
- Proven experience as a Shisha Supervisor or similar role in a high-end restaurant, lounge, or hotel.
- In-depth knowledge of shisha preparation, flavors, and equipment maintenance.
- Strong customer service, communication, and leadership skills.
- Ability to manage a team, train staff, and handle guest complaints professionally.
- Knowledge of local health and safety regulations related to shisha services.
- Ability to work in a fast-paced environment and maintain high standards of service.
**Preferred Skills**:
- Certification in Food Safety and Hygiene is a plus.
- Experience in a luxury or high-end dining establishment.
- Multilingual skills are an advantage (e.g., Arabic, English).
**Work Environment**:
- Ability to work flexible hours, including evenings, weekends, and holidays, based on restaurant requirements.
- Ability to stand for extended periods and handle physical tasks related to shisha preparation.
Pay: From AED5,000.00 per month
**Experience**:
- Shisha supervisor: 2 years (required)
Application Deadline: 30/09/2024
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