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Shisha Supervisor

1 month ago

Dubai, United Arab Emirates AWJ Investments Full time

**Job Purpose**:
Under the general guidance of the Shisha Manager & Restaurant Manager, assist in ensuring friendly, efficient, and effective service of food and beverages to all guests in a timely fashion in accordance with standards. To upsell a variety of Shisha products to the clients within the Restaurant in a happy, fun, positive and friendly manner, the main responsibility is to be knowledgeable about your product promote and sell Shisha to maximize sales

**Key Result Areas**:

- To be punctual with an exceptional appearance in full uniform and appropriate footwear.
- Regard all guests with a smile, happy, friendly, and professional attitude.
- Ensure a clean, safe, and well-maintained restaurant area.
- Ensure a clean, safe, and well-maintained workstation.
- To ensure a timely and safe delivery of products from sale.
- Work closely, assist and communicate with the waiters and floor staff listening and understanding instructions and paying attention to what is happening around you.
- Promote and sell Shisha products for maximum sales.
- Must be available to answer questions, queries effectively, ensuring the client’s needs are met throughout the whole of their visit.
- Seeking guidance from floor staff and supervisors for complaints and issues when necessary.
- Understand the infirmary procedures and assist anyone in need of medical attention.
- Must be energetic and fun, willing to approach, engage and sell to clients.
- Provide exceptional customer service, a great work attitude and professional service to ensure clients overall experience.
- Report any breakage to the supervisor.

**Specifications (Qualifications, Experience, and Skills)**:

- Minimum high school academic.
- Experience minimum 1-year similar position.
- Good talent, good appearance, good presentation, Smile.
- You must have an aptitude for life, fun and confidence and have a great work ethic.
- A good understanding of sales and the confidence to upsell.
- A good team player but self-motivated and with integrity in dealing with others incorporating great customer service.
- Willingness to always improve and learn new skills and be client-focused.