Data Center Operator
3 months ago
Regularly and proactively monitor all components of IT Infrastructure in all facilities where IT equipment is installed and take corrective action wherever necessary.
- Coordinate with vendors and manage the OLA to ensure that all corrective and preventive maintenance activities are carried out as per the schedule, quality & safety requirements.
- Regularly and proactively monitor critical IT services as identified by Management. Escalate and follow up with Level 2 Support teams for issue resolution.
- Liaise with IT Helpdesk staff in communicating with end users regarding planned and unplanned system outages, critical incident reports, etc.
- Manage system backups as per defined procedures and frequencies; Conduct periodic checks to restore backup data to test integrity of backups; Maintain records of backup tapes moved between locations.
- Maintain records of all activities performed by self / vendors / other support personnel within the Data Center premises. Be responsible for enforcing Access Policy at Data Centers.
- Ensure periodic health checks for all IT facilities components by conducting proactive timely drills and checks throughout the year. Document the DR drill procedures and results.
- Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program by adhering to ISMS standards & policies.
**Required Skills and Criteria**:
- Bachelor in Computer Science / Information Technology
- 3+ years UAE experience
- Valid UAE Driving License
- Windows Server Operating System / Unix Operating System
- Data Center Infrastructure Management
- HPE Blade Servers & Enclosures
- Data Center Facilities Monitoring and Maintenance
- Application deployments
- Data Center Physical Security Monitoring
- Storage Area Network Monitoring
- IT Service Availability reporting
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