Junior IT Helpdesk Support

6 days ago


Ras alKhaimah, United Arab Emirates Pioneer Cement Industries LLC Full time

**Company**: Pioneer Cement Industries
**Location**: Ras Al Khaimah, UAE

**Job Type**: Full-time
**Experience**: Minimum 2 years in IT support or a related field
**Education**: Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)

**Job Overview**

**Key Responsibilities**:

- **End-User Support** - Assist employees with hardware and software issues.
- **Troubleshooting** - Diagnose and resolve IT problems, escalating as needed.
- **Software Installation & Configuration** - Install, update, and configure software with security compliance.
- **Hardware Maintenance** - Maintain and repair computers, peripherals, and IT devices.
- **User Account Management** - Manage user accounts, permissions, and access control.
- **Documentation** - Keep detailed records of IT issues and resolutions.
- **Remote Support** - Provide technical assistance to remote users.
- **Collaboration** - Work with the IT team to improve support processes and IT infrastructure.

**Why Pioneer Cement Industries?**At PCI, we believe in empowering our team and providing opportunities for growth. Be a part of a supportive and dynamic work environment in a leading industry.

**Job Types**: Full-time, Permanent

Pay: AED2,000.00 - AED2,500.00 per month


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