Coordinator - Service & Installation
3 weeks ago
We are looking for a result-driven **Coordinator - Service & Installation** to join our Service Centre Team based in **Ras Al-Khaimah**. You will be responsible for supporting daily Service Centre operations to ensure effective coordination between the technical team and Taqeef customers.
**Key responsibilities**:
- Coordinate and support day to day Service Centre operations in an efficient manner.
- Register enquiry from call centre and verify customer details in the ERP System NAV.
- Coordinate job orders with the technical team to ensure timely completion.
- Support and address in timely manner technical team queries during the works on site.
- Ensure jobs orders payments are collected from customers and reported to the Service Centre Manager/Supervisor.
- Respond to and escalate customers’ enquiries promptly.
- Act as helpdesk to assist Service Centre employees on HR and Admin matters.
- Complete regular reports to the upper management when and as required.
- Provide high-quality customer service, answering questions, and handling complaints received from customers.
**Required qualifications**:
- Higher diploma in the relevant field.
- 4+ years of experience in a customer service environment.
- Excellent communication and customer service skills.
- Hands-on experience in resolving customer issues and complaints.
- Strong problem-solving skills.
- Stress resistant and patient with people.
- Ability to build relationships with others.
- Intermediate MS Office skills.
- Intermediate English skills, Arabic is an advantage.
**Job Types**: Full-time, Permanent
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