Front Desk Agent
1 week ago
Job Description:
**OVERVIEW/BASIC FUNCTION**:
Rosewood Abu Dhabi is looking for someone who has a passion for relationship hospitality and has the genuine ability to create moments of magic for guests and associates. This position is responsible for check-in/check-out hotel guests courteously and efficiently; processing all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
**OSHAD RESPONSIBILITIES**:
While at work, (and while on work premises) an associate shall:
Take reasonable care of their own health and safety.
- Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
- Cooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.
- Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;
- Report all OSH incidents and work related injuries; and
- Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.
- Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets & program.
- Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.
**ACCOUNTABILITY**:
- Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.
- Held accountable to take care of their own health and safety, other person in the workplace that may be affected by their acts or omission at work.
- To report their supervisor or respective Manager.
**QUALIFICATIONS**:
**Experience**: Previous experience as a Front Desk Agent in a luxury or ultra-luxury hotel.
**Education**: High school diploma.
**General Skills**: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
**Technical Skills**: Ability to input and access information in the property management system/computers.
**Job Requirements**:
EEO-1 Code: 530
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