Back Office Executive

2 weeks ago


Dubai, United Arab Emirates EARTHLINK INNOVATION GENERAL TR. Full time

We are looking to hire an experienced back-office executive to join our busy back-office team. As a back-office executive, you will be communicating with our business partners in a timely manner while:

- While not missing out on any query / escalation / disputes etc.
- Communication while understanding the scenario

To ensure success as a back-office executive, you should have good communication skills (English: written and verbal), the ability to work as part of a team and individually while categorizing each query / matter accordingly, and the ability to respond quickly to requests from the Business partners / other stake holders. Ultimately, a top-class back-office executive works quickly and efficiently to provide reliable support for management and the front office / sales team.

**Responsibilities**:

- Make sure no query is un attended.
- Gathering and processing escalation / dispute data.
- Performing basic acknowledgment replies.
- Assisting and coordinating with the sales / Farming team.
- Assisting and keeping the Front Office / sales / submissions team updated at all times.
- Organizing meetings and updating / resolving critical issues.
- Zero errors while attending to the queries.

**Requirements**:

- Bachelor’s degree / other certifications
- Previous work experience as an Office Executive / where communication played a crucial role.
- Excellent organizational skills.
- Knowledge of computer operating systems and MS Word / excel software.
- Working knowledge of CRM platforms.
- Ability to work as part of a team.
- High-level written and verbal communication skills (English).
- Multitasking abilities.

**Salary**: AED2,500.00 - AED3,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer satisfaction: 1 year (required)
- Communication: 1 year (required)

**Language**:

- English (required)


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