Cruise Sales Advisor

8 months ago


Dubai, United Arab Emirates Rayna Tourism LLC Full time

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As a Cruise Sales Advisor, your primary responsibility will be to assist Arabic-speaking clients in planning and booking cruise vacations. You will be a crucial point of contact for customers, providing expert advice on cruise itineraries, packages, and promotions. The role requires a deep understanding of the cruise industry, excellent communication skills in both Arabic and English, and a passion for delivering exceptional customer service.
- **Roles and Responsibilities**:_

**Customer Engagement**:

- Provide detailed information on cruise itineraries, amenities, and promotional offers.
- Build rapport with customers and guide them through the booking process.

**Product Knowledge**:

- Stay updated on cruise industry trends, destinations, and new offerings.
- Demonstrate a comprehensive understanding of various cruise lines, ships, and cabin categories.

**Sales and Reservation**:

- Effectively promote and sell cruise packages to meet or exceed sales targets.
- Process reservations accurately and efficiently, ensuring all client details are recorded.

**Customer Service**:

- Address customer inquiries, concerns, and requests promptly and professionally.
- Provide post-sales support, including managing changes to bookings and handling customer feedback.

**Language Skills**:

- Fluency in Arabic and English, both written and spoken, is essential for effective communication with clients and internal teams.

**Collaboration**:

- Coordinate with other departments, such as marketing and operations, to ensure seamless customer experiences.

**Documentation**:

- Maintain accurate and up-to-date records of customer interactions, reservations, and sales activities.



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