Logistics Operations Manager I
3 months ago
**Purpose of the Job**:
The Logistics Operations Manager will manage and oversee all aspects of fulfillment center operations, ensuring efficient, accurate, and timely order processing. This role will focus on optimizing logistics processes, managing a team of warehouse staff, and implementing strategies to enhance performance and customer satisfaction.
**Responsibilities**:
**Operational Management**:
- Oversee daily fulfillment center operations: receiving, warehousing, order processing, and shipping.
- Ensure compliance with company policies, safety regulations, and industry best practices.
- Monitor and improve KPIs such as order accuracy, fulfillment speed, and inventory turnover.
**Team Leadership**
- Lead and develop warehouse staff and supervisors.
- Conduct performance evaluations and provide training and support.
- Foster a positive, collaborative work environment.
**Process Optimization**
- Implement process improvements to enhance efficiency and reduce costs.
- Use data and analytics for decision-making and continuous improvement.
- Manage inventory to prevent stockouts and overstocking.
**Customer Experience**
- Ensure high standards of order accuracy and timeliness.
- Resolve order fulfillment and customer satisfaction issues.
- Collaborate with other departments to align fulfillment with business goals.
**Technology and Systems**
- Utilize warehouse management systems (WMS) and other technologies to streamline operations.
- Stay updated on emerging technologies and trends to recommend new solutions.
- Ensure data integrity and security within the fulfillment system.
**Budget and Resource Management**
- Develop and manage operational budgets, including labor, equipment, and inventory costs.
- Optimize resource allocation to meet demands and cost constraints.
- Oversee equipment maintenance and center upkeep.
**Job Responsibilities - Experience and Education**:
**Job Requirement**:
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
- 5+ years in logistics, warehousing, or e-commerce, with 2+ years in a leadership role.
- Experience with fulfillment center operations and WMS.
**Skills and Competencies**
- Strong leadership and team management.
- Excellent problem-solving and attention to detail.
- Proficiency in data analysis and performance metrics.
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced environment
**Leadership Behaviors**:
- Building Outstanding Teams- Setting a clear direction- Simplification- Collaborate & break silos- Execution & Accountability- Growth mindset- Innovation- Inclusion- External focus**Skills**:
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