Accommodation Supervisor
2 months ago
**Position Overview**:
The Accommodation Supervisor is responsible for overseeing the daily operations of the accommodation facilities, ensuring a high standard of service, cleanliness, and customer satisfaction. This role involves managing a team of housekeeping staff, coordinating with other departments, and addressing guest needs promptly and efficiently.
**Key Responsibilities**:
- Lead, supervise, and train the accommodation team.
- Schedule and assign daily tasks and responsibilities to the team.
- Conduct regular inspections of rooms and common areas to ensure cleanliness and maintenance standards are met.
- Oversee and monitor the cleaners and maintenance.
- Address and resolve employee complaints and concerns promptly and professionally.
- Ensure all employee requests and special requirements are fulfilled efficiently.
- Maintain a friendly and approachable demeanor towards employees.
- Oversee the daily operations of the accommodation facilities.
- Coordinate with the maintenance team to address any repair and maintenance issues.
- Ensure compliance with health and safety regulations and standards.
- Manage inventory of cleaning supplies, linens, and other necessary items.
- Place orders for supplies and equipment as needed.
- Ensure proper storage and handling of supplies.
- Train new employees on company policies, procedures, and standards.
- Conduct regular training sessions to enhance team skills and knowledge.
- Provide ongoing feedback and performance evaluations for staff.
- Maintain accurate records of housekeeping activities and inventory levels.
- Prepare reports on housekeeping operations and submit them to the Line Manager.
- Assist in budget preparation and cost control measures.
**Qualifications**:
- **Education**: Preferably a bachelor’s degree holder in hospitality or a related field is a plus.
- **Experience**: Minimum of 2 years of experience in a supervisory role in housekeeping or accommodation management.
- **Skills**:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Attention to detail and strong organizational skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Proficiency in using housekeeping management software and Microsoft Office Suite.
**Working Conditions**:
- May require working weekends, holidays, and evening shifts.
- Physical stamina to stand, walk, and lift for extended periods.
- Ability to work in a fast-paced and dynamic environment.
Application Deadline: 31/07/2024
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