Sme Client Manager

4 weeks ago

Dubai, United Arab Emirates The Cigna Group Full time

Responsible for managing a book of business for SME existing accounts.
Resolves complex customer issues.
Identifies improvements to prevent issues from re-occurring. Educates clients on plan design and renewal options.
Completes day-to-day Account Management tasks without immediate supervision.
Tasks involve a degree of forward planning and anticipation of needs/issues.
Resolves non-routine issues escalated from our partners and client.
This role is eligible for sales incentive compensation (IC). In International Markets, relative account size differs by market.

Purpose of the job/key objective

Reporting to the Head of SME Client Management, you will be responsible for:
Managing a portfolio of SME clients in the GCC.

Engaging with our brokers/clients regularly.

Service and support our brokers/clients as required with focus on business excellence for the organisation.

Conduct strategic meeting on following topics but not limited to retention rate, success, challenges.

Building and maintaining relationships with brokers and internal customers.

Main duties/Responsibilities

Pro-actively manage and negotiate renewal for our SME portfolio by executing annual renewal strategy and optimizing rate action & profitability.

Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients.

Conduct strategic meetings on quarterly basis with your brokers face to face - including their management - to review the retention rate, the successes, and challenges.

Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.

Look for growth opportunities throughout the year with existing groups.

Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy.

Responsible of entire renewal process for the assigned portfolio and achieve financial targets set every year.

Account Executive Skills

Excellent communication skills, written and verbal

Influencing and negotiating

Works well under pressure

Experience of collation of data and statistical analysis

Strong interpersonal skills

Ability to take ownership and demonstrate initiative

Capable of prioritising workloads in order to meet tight deadlines

Sound knowledge of excel and word

Flexible & strategic

Interpersonal skills

Team working - internal/external

Customer Focus - internal/external

Regulatory expert

Knowledge of processes, procedures and systems

Good business/product knowledge

Coaching skills

Organisational skills

Influencing skills

Supervisory skills

Basic leadership and management skills

Good time management

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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