E-commerce Customer Service

5 days ago


Dubai, United Arab Emirates tri-benefits food international llc Full time

**E-commerce Customer Service Job Responsibilities**

1. Understand the basic knowledge of products for sale: Gain a comprehensive understanding of the company's current products, including their features, uses, prices, and other relevant information.

2. Respond to customer inquiries promptly: Respond to customer questions and inquiries in a timely manner through channels such as WeChat groups, WeChat Moments, Apps, Xiaohongshu, phone calls, etc.

3. Promote products on social media: Utilize social media platforms such as WeChat groups, WeChat Moments, Apps, Xiaohongshu, Facebook, Instagram, etc., to promote both popular and slow-selling products.

4. Handle customer complaints properly: Timely address and resolve customer complaints and dissatisfactions by providing appropriate solutions.

5. Conduct product quality inspections: Perform two daily product quality inspections, and maintain records to ensure that the products meet the required standards.

6. Master app (mini-program) operations:
(1) Perform routine tasks such as product listing and delisting, issuing invoices, etc.

(2) Standardize product naming to ensure consistency, including adding descriptions, variant weights, and maintaining consistent capitalization.

(3) Timely list products with known arrival times.

(4) Follow photography guidelines for product images.

(5) Regularly inspect the app for any issues or deficiencies and address them promptly.

7. Communicate reasons for closed orders with customers promptly: If closed orders are identified in the system, communicate with customers to understand the reasons for the order closure and resolve any related issues.

8. Conduct inspections for cash customers: Conduct inspections on Tuesdays, Thursdays, and Saturdays to ensure that drivers deliver goods to the company on time, and document any reasons for delays.

9. Complete other tasks assigned by the company: Execute other relevant tasks based on the company's instructions and arrangements.

**Salary**: AED4,000.00 per month

**Language**:

- Chinese (required)



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