E-commerce Customer Service
5 days ago
**E-commerce Customer Service Job Responsibilities**
1. Understand the basic knowledge of products for sale: Gain a comprehensive understanding of the company's current products, including their features, uses, prices, and other relevant information.
2. Respond to customer inquiries promptly: Respond to customer questions and inquiries in a timely manner through channels such as WeChat groups, WeChat Moments, Apps, Xiaohongshu, phone calls, etc.
3. Promote products on social media: Utilize social media platforms such as WeChat groups, WeChat Moments, Apps, Xiaohongshu, Facebook, Instagram, etc., to promote both popular and slow-selling products.
4. Handle customer complaints properly: Timely address and resolve customer complaints and dissatisfactions by providing appropriate solutions.
5. Conduct product quality inspections: Perform two daily product quality inspections, and maintain records to ensure that the products meet the required standards.
6. Master app (mini-program) operations:
(1) Perform routine tasks such as product listing and delisting, issuing invoices, etc.
(2) Standardize product naming to ensure consistency, including adding descriptions, variant weights, and maintaining consistent capitalization.
(3) Timely list products with known arrival times.
(4) Follow photography guidelines for product images.
(5) Regularly inspect the app for any issues or deficiencies and address them promptly.
7. Communicate reasons for closed orders with customers promptly: If closed orders are identified in the system, communicate with customers to understand the reasons for the order closure and resolve any related issues.
8. Conduct inspections for cash customers: Conduct inspections on Tuesdays, Thursdays, and Saturdays to ensure that drivers deliver goods to the company on time, and document any reasons for delays.
9. Complete other tasks assigned by the company: Execute other relevant tasks based on the company's instructions and arrangements.
**Salary**: AED4,000.00 per month
**Language**:
- Chinese (required)
-
Customer Service Consultant
3 weeks ago
Dubai, United Arab Emirates Sana Commerce Full timeDubai- - Customer Service**Customer Service Consultant (E-commerce)**: - Dubai Customer Service At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. **Sana Commerce is an e-commerce platform designed to help manufacturers,...
-
Customer Service Consultant
2 months ago
dubai, United Arab Emirates Sana Commerce Full time1- Customer Service Consultant (E-commerce)Job: Full TimeLocation: Dubai, UAEDescription:As Customer Service Consultant Ecommerce, you are in daily contact with our customers to give them the best support and service. You work with big customers in the B2B industry. You are the face of Sana Commerce in the EMEA market, which gives you a lot of responsibility...
-
Customer Service Consultant
4 weeks ago
dubai, United Arab Emirates Sana Commerce Full time1- Customer Service Consultant (E-commerce)Job: Full TimeLocation: Dubai, UAEDescription:As Customer Service Consultant Ecommerce, you are in daily contact with our customers to give them the best support and service. You work with big customers in the B2B industry. You are the face of Sana Commerce in the EMEA market, which gives you a lot of responsibility...
-
Customer Service Consultant
1 week ago
Dubai, Dubai, United Arab Emirates Sana Commerce Full time1- Customer Service Consultant (E-commerce)Job: Full TimeLocation: Dubai, UAEDescription:As Customer Service Consultant Ecommerce, you are in daily contact with our customers to give them the best support and service. You work with big customers in the B2B industry. You are the face of Sana Commerce in the EMEA market, which gives you a lot of responsibility...
-
E-commerce Customer Service Executive
3 weeks ago
Dubai, United Arab Emirates AA tienda Full time**Customer Service Executive**: An operations Executive is required for an e-commerce company based in dubai and specialised in Fashion/furniture products. The operations assistant has to be fleunt in English and preferably has experience in e-commerce, shopify. Tasks of the operations assistant include organising day to day operations. **Full Job...
-
E-commerce Customer Service
2 months ago
Dubai International City, United Arab Emirates SwinFurniture Full timeRequirements 1. Bachelors Degree / Masters, or similar; Commerce, Sales and Marketing, Hospitality, Business Administration or any relevant courses. 2. Have a minimum of 1 years' experience in customer service 3. Fluency in both spoken and written English and Arabic is mandatory. 4.Handle daily tax invoices, have knowledge of ERP system, and handle customer...
-
Female Customer Service Executive/e-commerce
2 months ago
Dubai, United Arab Emirates PECTIV Full time**Company Description** **Role Description** **Qualifications** - Bachelor's degree or higher in Marketing, Business Administration, or a related field - Strong experience in managing e-commerce operations, **including inventory management, order fulfillment, and customer service**: - Experience with Shopify, and WooCommerce. - Excellent project...
-
Female Customer Service Executive/e-commerce
2 days ago
Dubai, United Arab Emirates PECTIV Full time**Company Description** **Role Description** **Qualifications** - Bachelor's degree or higher in Marketing, Business Administration, or a related field - Strong experience in managing e-commerce operations, **including inventory management, order fulfillment, and customer service**: - Experience with Shopify, and WooCommerce. - Excellent project...
-
E-commerce Manager
4 weeks ago
Dubai, United Arab Emirates HISENSE MIDDLE EAST FZE Full timeDevelop and execute the Hisense E-commerce strategy for revenue growth and user acquisition across various E-commerce platforms. - Create and implement E-Commerce annual business, marketing, and sales plans, both for 3rd party as well as internal E-Commerce platform. - Lead the E-commerce plan, and daily operations to ensure the delivery of high standards of...
-
E-commerce Customer Service
5 days ago
Dubai, United Arab Emirates METAGLE TECHNOLOGY PORTAL L.L.C Full time**Responsibilities**: 1. Provide customer operation solutions to global enterprises and communicate with overseas customers in real time through the chat function within the platform. No need to call, just type and communicate (English). 2. Responsible for receiving customers, answering customer inquiries, processing customer orders, and resolving disputes...
-
E-commerce Executive
2 months ago
Dubai, United Arab Emirates Woolcraft Textile Trading LLC Full timeResponsibilities: Product Listing and Management: Creating and maintaining product listings, ensuring accurate and appealing product descriptions, images, and pricing. Order Processing: Monitoring and managing the end-to-end order fulfillment process, including order placement, payment processing, and shipment tracking. Inventory Management: Tracking...
-
E-commerce Executive
2 weeks ago
Dubai, United Arab Emirates AMT Group of companies Full time**Job Description: Template** We’re seeking an experienced and talented e-commerce executive to join our dynamic team You will play a pivotal role in optimising our online business operations and delivering exceptional customer service. As an e-commerce executive, you’ll maintain all our sales touchpoints — website, online marketplaces, and...
-
E-commerce Manager
3 weeks ago
Dubai, United Arab Emirates Auzmena Trading LLC Full time**Position Overview**: As an E-commerce Operational Manager for a fashion brand specializing in footwear and bags in the United Arab Emirates (UAE), your primary responsibility will be to oversee and manage all aspects of the brand's e-commerce operations. You will play a crucial role in driving online sales, improving customer experience, and ensuring the...
-
E-commerce Executive
3 weeks ago
Dubai, United Arab Emirates Euro Coorg Landscaping Co LLC Full timeWe're seeking an experienced and talented e-commerce executive to join our dynamic team at Euro Coorg Landscaping Company LLC. You will play a pivotal role in optimizing our online business operations and delivering exceptional customer service. **Professional Qualifications** - A bachelors degree in e-commerce, digital marketing, business administration or...
-
E-commerce Executive
3 weeks ago
Dubai, United Arab Emirates ASVE PROPERTIES L.L.C Full timeE-Commerce Listening Specialist (Full-Time) - Dubai, UAE **About the Role**: Are you passionate about customer service and have a keen ear for detail? Do you enjoy staying informed about the latest trends in e-commerce? If so, this exciting opportunity as an E-Commerce Listening Specialist might be the perfect fit for you! In this full-time, office-based...
-
Dubai, United Arab Emirates AA tienda Full time**Customer Service Executive**: An operations Executive is required for an e-commerce company based in dubai and specialised in Fashion/furniture products. The operations assistant has to be fleunt in English and preferably has experience in e-commerce, shopify. Tasks of the operations assistant include organising day to day operations. **Full Job...
-
E-commerce
3 weeks ago
Dubai International City, United Arab Emirates ALDERA ALFIDDI GENNERAL TRADING CO L.L.C Full timeMonitor the status of orders placed on Noon and Amazon e-commerce platforms. Track shipments to ensure on-time delivery. Communicate with customers to provide updates on their orders. Resolve any issues related to order delivery, such as damaged or lost packages. Coordinate with the warehouse and logistics teams to ensure timely delivery. Update the...
-
E-commerce Manager
2 weeks ago
Dubai, United Arab Emirates Al Hoor Real Estate Full timeThe E-Commerce Specialist drives the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfilment, technology and infrastructural plans. He/She is also responsible for generating data-driven commercial insights and managing relationships with partners for the business. - Analyse service quality and customer...
-
E-commerce Executive
3 weeks ago
Dubai, United Arab Emirates Markq trading LLC Full timeWe are seeking a highly motivated and detail-oriented E-Commerce Executive to join our team. The E-Commerce Executive will play a key role in managing and optimizing our online sales channels, driving revenue growth, and enhancing the overall customer experience. Markq Trading LLC is a dynamic and innovative trading and e-commerce company specializing in...
-
E-commerce Executive
4 weeks ago
Dubai, United Arab Emirates Unitra Trading LLC Full timeWe are seeking a dynamic and driven E-commerce Executive to join our team and take charge of our online retail operations. As an E-commerce Executive, you will play a crucial role in managing and optimizing our e-commerce platforms, driving online sales, and ensuring an exceptional shopping experience for our customers. If you are a tech-savvy individual...