Reservation Manager

2 weeks ago


Dubai, United Arab Emirates Goodwood Suites Homes Vacation Full time

**Description**:
As the Reservations Manager, you will play a crucial role in achieving our occupancy targets and maintaining a high level of guest satisfaction. You will lead and manage our reservations team, ensuring smooth operations and exceptional customer service. Additionally, your expertise will be instrumental in identifying and capitalizing on future business opportunities.

Join Goodwood Suites and be part of a vibrant team dedicated to providing exceptional hospitality experiences in Dubai. Together, we will reach new heights of success and continue to exceed guest expectations.

**Responsibilities**:

- Prepare daily, weekly, and monthly reservation reports and statistics, ensuring their timely distribution to relevant departments.
- Implement effective reservation strategies, adjusting selling strategies across all channels and segments as directed by your supervisor, tailored to each property.
- Monitor and report on the results of incentive programs, ensuring program integrity and compliance with all requirements.
- Handle all reservation inquiries promptly and professionally, adhering to standard response times to minimize loss of business.
- Track calls using call conversion sheets, providing daily, weekly, and monthly reports to prevent the loss of potential bookings.
- Conduct training sessions for both new and existing team members to enhance reservation selling skills.
- Monitor revenue opportunities and optimize them to meet or exceed budgeted and forecasted transient revenue targets.
- By executing these responsibilities, you will contribute to the smooth operation of reservations, maximize revenue potential, and ensure exceptional customer service.

**Requirement**:

- Minimum 5 years of relevant experience in the hospitality sector, demonstrating a strong understanding of industry dynamics and best practices.
- Hold a degree in Management, Business, or a related field, showcasing your educational foundation in key business principles.
- Additional certifications in sales or reservations would be advantageous, highlighting your commitment to professional development and industry expertise.
- Exhibit excellent English communication skills, both written and verbal, enabling effective communication with guests and team members.
- Display exceptional time management and organizational skills, demonstrating an ability to prioritize tasks and meet deadlines while maintaining a keen eye for detail.

These qualifications and skills will enable you to excel in your role, contribute to the success of the team, and deliver exceptional service to our guests.

**Benefits**:

- Competitive Salary Package
- Annual Air Ticket Allowance

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)


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