Desktop Support Officer

2 days ago


Sharjah, United Arab Emirates Axiom Technologies Full time

**Roles and Responsibilities**:

- **Desired Experience**:

- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems ( Windows 7/8 and 10)
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

**Skills/Experience required**:

- Experience in supporting customers at their office
- Advanced Group Policy and implementation knowledge
- Good experience with Microsoft Products
- Fully knowledge base of MS Exchange, AD and DC
- Microsoft Exchange and Office 365 Exchange Online
- Windows 2012/2016 experience highly desirable
- Strong skills with Windows 7/10 in a business environment
- Active Directory
- Office 2010/2016
- Solid skill set with desktop PC hardware
- Full understanding of setting up VPN and firewalls

**Experience in a similar role**:

- 1+ years of relevant experience.
- **
Language - English**

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