IT Support

The IT Support Engineer is responsible for providing technical support to end-users, maintaining IT infrastructure, and ensuring the smooth operation of the organization’s IT systems. This role involves troubleshooting hardware and software issues, managing network infrastructure, and supporting various IT projects.

Key Responsibilities:
Technical Support:
Diagnose and resolve hardware, software, and network issues.

Assist users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.

Network Administration:
Monitor and maintain network infrastructure, including routers, switches, firewalls, and Wi-Fi systems.

Troubleshoot network connectivity issues and perform network maintenance tasks.

Server Management:
Manage and maintain Windows and Linux servers, ensuring system availability and performance.

Perform regular backups, updates, and patches on servers.

Monitor server performance and proactively address potential issues.

User Account Management:
Create, manage, and delete user accounts in Active Directory.

Incident Management:
Respond to and manage IT incidents and service requests.

Document incidents, resolutions, and work performed in the ticketing system.

Software Deployment:
Manage software licenses and ensure compliance with licensing agreements.

Hardware Maintenance:
Perform hardware installations, upgrades, and repairs.

Maintain inventory of IT equipment and ensure proper asset management.

Security:
Implement and maintain security protocols to protect the organization’s IT infrastructure.

Monitor and respond to security incidents and vulnerabilities.

Project Support:
Assist with IT projects, including system upgrades, migrations, and new technology implementations.

Collaborate with other IT team members to ensure successful project delivery.

Qualifications:
**Experience**:

- IT Support: 1 year (required)