Principal Technical Delivery Lead

1 week ago


Abu Dhabi, United Arab Emirates Injazat Full time

**JOB OBJECTIVE**

The core functions of the role include defining the scope of the Technical/Professional Service offering of Infrastructure and Security, developing estimation model and tools, defining roles and resource requirements. A key part of this role is serving as a trusted advisor for customers.

**KEY ACCOUNTABILITIES**
- Responsible for the right implementation of the Infrastructure and Security Solution in line with the defined High-Level Design (HLD) and Lower-Level Design (LLD).
- Participate in LLD creation and review the HLD and the LLD that is getting created.
- Drive the deliverability assessment of the solution during sales cycle
- Provide technical architecture support to assist in the delivery of project artefacts to support the project delivery framework, ensuring the IT solutions are designed and implemented according to the business and technical requirements and aligned to the IT Strategy.
- Lead the Discover and Due Diligence and Guides technical implementation team on the approach and technical functions during the project deployment

**1. Infrastructure Planning**
- Establish enterprise-wide IT infrastructure standards and best practices consistent with business needs.
- Establish and maintain operational principles.
- Define and execute the Infrastructure Strategy and Roadmap in line with the IT Strategy
- Manage the design of infrastructure components in support of projects, Centers of Excellence and asset lifecycle activities
- Ensure the design of all infrastructure components (including data and voice network, data center, server and other infrastructure services) meets the defined architectural strategies, operational principles and is aligned with industry best practice
- Researches, analyses, recommends and proposes new technologies, standard processes, tools and techniques
- Reviews other business process and/or information technology plans based on an understanding of the customer's organizational strategic direction, vertical industry standard, best practices and technology context to ensure selection of appropriate technology, efficient use of resources and overall solution frame work of multiple systems

**2. Infrastructure Delivery**
- Manage the implementation of IT infrastructure and operations required by Infrastructure projects and in support of Centers of Excellence
- Ensure project implementations are consistent with operational principles
- Manage both in-house and vendor managed services to ensure delivery of infrastructure solution that is cost-effective, of agreed quality standards and is timely
- Adhere to Agile principles and scrum ceremonies with focus on continuous process improvement
- Contributes to project management activities such as effort estimation, release plan, schedule adherence, identification and prioritization of risks

**3. Infrastructure Support**
- Ensure stable operation of IT services through service continuity, disaster recovery, capacity management, configuration and asset management, data Protection and IT security
- Provide security administration to ensure authorization and access to systems and infrastructure is in accordance with the established organizational policy
- Accountable for management and verification of vendor performance and KPI /SLA achievement

**Other Responsibilities**
- Validate architectural adherence throughout the design and deployment process
- Participate in project business and technical requirements specification gathering exercises including functional and non-functional
- Communicates with and engages appropriate IT organizations to ensure strategic technology alignment.
- Adopt and communicate new concepts, ideas, techniques, and best practices
- Support proof of concepts as needed
- Contribute to the on-going development of the technical solution delivery function by sharing knowledge, experience and expertise with other team leaders.
- Work closely with pre-sales, build, post-sales/engineering, project/program managers, and development teams.
- Ensure project solution deliverables are complete, consistent, high quality, on time and deliver valued outcomes.
- Recognise opportunities for improvements to procedures by pro-actively offering ideas and solutions
- Encouraging team input into procedures and practices - assisting them in developing their ideas.
- Technical cloud service delivery knowledge on provisioning, migration, and ongoing support and managed services
- Assessing customer feedback by working with customer success managers and service delivery managers by using your creativity to establish, improve, and refine services.
- Determine ways to reduce costs without sacrificing customer satisfaction.
- Building partnerships and liaising with team leaders to determine Injazat's cloud services, delivery criteria, and solutions for issues that may arise.
- Familiarity and some experience with cloud native containers and serverless functions
- Experience with blueprinting, automation, innovat



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