Dispatch Officer
7 months ago
Dispatch Officer
**Responsibilities**:
- Answer emergency and non-emergency calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Operate and manage a multi-line telephone console system.
- Respond to queries related to products and deliveries.
- Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation.
**Requirements**:
- High school diploma or equivalent qualification is required.
- A minimum of 2 years experience in a similar role.
- Strong knowledge of emergency processes and procedures.
- Excellent communication and interpersonal skills.
- Proficient in MS Office with proven experience in data entry.
- Ability to work well under pressure.
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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