Customer Relations Officer- Luxury Retail

2 weeks ago


Dubai, United Arab Emirates HB Full time

**Job description**:As a Customer Service Representative (CSR), you will be the face of our establishment, responsiblefor delivering exceptional customer service and maintaining the security and confidentiality of ourclients' assets. You will play a crucial role in ensuring that our clients have a seamless and exclusiveexperience at all times.

**Key responsibilities**:

- **Client Engagement**:Greet clients warmly and maintain a professional and courteousdemeanor at all times. Build strong, personalized relationships with clients and cater to theirunique needs.
- **Information and Assistance**:Provide in-depth information about our services, features, and security measures.
- **Security Protocols**:Ensure the highest level of security for client assets. Verify clientidentities, monitor access, and implement strict security procedures at all times.
- **Documentation**:Maintain accurate records of client interactions, transactions, and boxaccess in compliance with company policies.
- **Maintenance and Cleaning**:Oversee the cleanliness and maintenance of the facility touphold its luxurious atmosphere.
- **Confidentiality**:Uphold strict confidentiality and privacy standards regarding client information and box contents.

**Qualifications**:

- Previous UAE experience in a customer service role, preferably in a luxury setting, jewelry,high-end retail, or banking/financial institution.
- Strong interpersonal and communication skills, with a keen sense of discretion.
- Fluent in English and another language (French, Italian or Russian).
- Attention to detail and excellent organizational skills.
- Knowledge of security and safety protocols.
- Professional appearance and demeanor.
- Strong problem-solving abilities.
- Capable of performing effectively under pressure, both independently and as part of a team.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth.
- Comprehensive training and ongoing professional development.
- A prestigious and exclusive work environment.
- Visa & health benefits.

If you are passionate about providing top-notch service in a luxury setting and have a strongcommitment to security and confidentiality, we invite you to join our team as a Customer ServiceRepresentative and send your resume.

Work Schedule: Mon-Sat (9am-6pm)

Flexible to work on Public Holidays and Weekend

**Salary**: Up to AED10,000.00 per month



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