Customer Relations Officer- Luxury Retail

2 weeks ago


Dubai, Dubai, United Arab Emirates HB Full time

Job description:

As a Customer Service Representative (CSR), you will be the face of our establishment, responsiblefor delivering exceptional customer service and maintaining the security and confidentiality of ourclients' assets.

You will play a crucial role in ensuring that our clients have a seamless and exclusiveexperience at all times.

Key responsibilities:

-
Client Engagement:Greet clients warmly and maintain a professional and courteousdemeanor at all times. Build strong, personalized relationships with clients and cater to theirunique needs.
-
Information and Assistance:Provide in-depth information about our services, features, and security measures.
-
Security Protocols:Ensure the highest level of security for client assets. Verify clientidentities, monitor access, and implement strict security procedures at all times.
-
Documentation:Maintain accurate records of client interactions, transactions, and boxaccess in compliance with company policies.
-
Maintenance and Cleaning:Oversee the cleanliness and maintenance of the facility touphold its luxurious atmosphere.
-
Confidentiality:Uphold strict confidentiality and privacy standards regarding client information and box contents.

Qualifications:

  • Previous UAE experience in a customer service role, preferably in a luxury setting, jewelry,highend retail, or banking/financial institution.
  • Strong interpersonal and communication skills, with a keen sense of discretion.
  • Fluent in English and another language (French, Italian or Russian).
  • Attention to detail and excellent organizational skills.
  • Knowledge of security and safety protocols.
  • Professional appearance and demeanor.
  • Strong problemsolving abilities.
  • Capable of performing effectively under pressure, both independently and as part of a team.

Benefits:

  • Competitive salary and performancebased incentives.
  • Opportunities for career growth.
  • Comprehensive training and ongoing professional development.
  • A prestigious and exclusive work environment.
  • Visa & health benefits.


If you are passionate about providing top-notch service in a luxury setting and have a strongcommitment to security and confidentiality, we invite you to join our team as a Customer ServiceRepresentative and send your resume.


Work Schedule:
Mon-Sat (9am-6pm)

Flexible to work on Public Holidays and Weekend

Salary:
Up to AED10,000.00 per month

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