Franchise Hotel
3 months ago
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.
**About Us**
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.
Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
**Your day to day**:
*** You are responsible for overseeing all aspects of the outlet, including bar and beverage service, staff management, customer service, inventory control, and financial performance. Your aim is to create a welcoming and enjoyable atmosphere for guests while maximizing profitability.**
*** Staff Management**:
*** Recruit, train, and supervise bar staff, ensuring high-quality service.**
*** Create work schedules, monitor employee performance, and address any personnel issues.**
*** Foster a positive and cohesive team environment.**
*** Customer Service**:
*** Maintain high standards of customer service and ensure guest satisfaction.**
*** Handle guest complaints and feedback professionally and effectively.**
*** Train staff in customer service best practices.**
*** Beverage Selection and Inventory**:
*** Manage and maintain a well-stocked bar with a diverse range of quality beverages.**
*** Monitor inventory levels, order supplies, and manage stock rotation.**
*** Control costs by minimizing wastage and theft.**
*** Bar Operations**:
*** Ensure the bar is clean, organized, and complies with health and safety regulations.**
*** Develop and implement standard operating procedures (SOPs) for efficient bar operation.**
*** Oversee the preparation and presentation of drinks.**
*** Menu Development**:
*** Create and update drink menus based on seasonal trends and customer preferences.**
*** Set pricing strategies to optimize profitability while staying competitive.**
*** Financial Management**:
*** Monitor and analyze sales, costs, and profitability.**
*** Develop and manage budgets, aiming to maximize revenue and minimize expenses.**
*** Implement sales promotions and strategies to boost bar revenue.**
*** Marketing and Promotion**:
*** Collaborate with the hotel's marketing team to promote the bar through various channels.**
*** Organize and host special events, themed nights, and entertainment to attract customers.**
*** Compliance and Licensing**:
*** Ensure the bar adheres to all relevant laws, regulations, and licensing requirements.**
*** Maintain a clean record of inspections and licenses.**
*** Security and Safety**:
*** Implement security measures to prevent theft and ensure the safety of staff and customers.**
*** Handle any security issues or disturbances in a professional manner.**
*** Reporting**:
*** Prepare regular reports on bar performance, sales, and expenses for management.**
*** Identify areas for improvement and develop action plans.**
***
**What we need from you**
***
***:
- **2 - 3 years of relevant experience in a luxury bar or restaurant setting.**
*****:
- **Creativity and solid knowledge of cocktails and spirits, and are able to evidence good business acumen, a strong work ethic, and people-management skills.**
*****:
- **Prior Mixologist experience an advantage.**
*****:
- **Experience in hiring and training new employees.**
*****:
- **A college degree preferably specializing in Food & Beverage Management or equivalent experience is required.**
*****:
- **Flexibility with schedule and the ability to work all shifts, weekends, and holidays.**
**What we offer**
*** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**
*** Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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