Customer Services Executive Portuguese
3 weeks ago
As a **Portuguese Customer Service Representative**, you will be the primary point of contact for our valued customers. Your main responsibilities will include:
- Providing product and service information to customers.
- Resolving customer complaints and issues with patience and empathy.
- Identifying and resolving customer problems or concerns efficiently.
- Escalating complex issues to the appropriate department for resolution.
- Maintaining in-depth knowledge of our products and services.
**Requirements**:
- This is a onsite job so you must have a computer, stable internet connection and audio gear.
- 8 hours a day work time with 5 days a week. The weekly off may differ from Saturday and Sundays.
- Shift time/ Working time may differ from 9 am to 5 pm.
**Education**:
- High school diploma or equivalent. Additional education is a plus.
**Experience**:
- 2 Years of experience in customer service or a related field.
- Strong customer service skills with the ability to manage a high volume of customer inquiries.
- Excellent communication skills in **Portuguese**, both written and verbal.
- Must have basic English conversational skills.
- Proficiency in using customer service software and tools.
**Salary**: AED3,000.00 - AED4,500.00 per month
**Language**:
- English (required)
- Portuguese (required)
Application Deadline: 12/10/2023
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