Sales Manager

2 weeks ago

Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Full time

Summary
- To handle all leads from the sales team and direct client inquiries, regarding group and banqueting requests.
- To maintain a close working relationship with client from the initial proposal sending, to onsite liaison between hotel and organizer.
- Liaise with sales account managers on any corporate or group issues and action as required, maintaining communication internally
- To review function blocked by you weekly to ensure that all business on the books is “live” and traced, tracked for confirmation
- To ensure that all agreements (groups and catering contracts) follow the established hotel policies and procedures and are based on sound commercial judgment.
- To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
- To develop professional conference and incentive sales proposals that win business for Park Hyatt Abu Dhabi.
- To develop an excellent knowledge of Opera, Envision systems in order to be competent in checking reservations, room type availability and function space availability.
- To have a strong hotel product knowledge and be well versed in up-selling techniques.
- To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
- To ensure that all catering contracts follow the established Hotel Policies & Procedures and are based and sound commercial judgment.
- To ensure correct booking procedures are applied in relation to group room allocations, meeting set-ups, catering terms and contractual agreements.
- To ensure that all events are carried out in an innovative and stylish fashion that reflects positively on the customer’s event and remains a positive brand contact for Park Hyatt Abu Dhabi.
- To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Park Hyatt Abu Dhabi Hotel and Villas procedures.
- To entertain potential and current customers based on business priorities
- To attend and participate in site inspections.
- To have a good understanding of contribution margins for each product and work with respective heads of departments to maximize Operating results.
- To achieve targets in terms of number of Group Room Nights, Average Rate, Banquet Covers and revenue as set by the Director of Sales & Marketing and Director of Sales.
- To be demanding and critical when it comes to departmental standards
- Maintain confidentiality on work issues
- To maintain a good rapport and working relationship with staff in the department colleagues and all other departments.
- To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
- To fully support the Departmental Training Function in the Department assigned.
- To undertake any reasonable tasks and secondary duties as assigned by Director of Sales
- To respond to any changes in Sales function as dictated by the market and the hotel.
- To project at all times a positive and motivated attitude and exercise self-control.
- To handle guest and colleague inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

**Qualifications**:
Minimum 2 years work experience in government, weddings, and MICE segment or in a similar role in a luxury international brand hotel within UAE.

Good understanding of selling techniques and banquet knowledge.

Ideally already based in UAE.

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