Workforce Management Analyst

7 months ago


Dubai, United Arab Emirates Global Career Heights (GCH) Full time

Greetings

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location

**Designation: Workforce management Analyst**

**Experience - 1 to 2 years**

**Language preferred - Hindi Speakers**

**Must have experience in Genesis Tool.**

Ensures service levels and productivity goals are met. Implements and maintains workforce management platform.
- Provides all workload forecasting and consequent staffing planning to meet service goals.
- Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement.
- Coordinates all reporting related to Workforce Management.
- Develops and maintains scheduling processes for all agents.
- Serves as the resident expert on Workforce Management software package.
- Participates in strategic planning and goal development.
- Integrates outbound dialer campaigns to support staffing levels.
- Oversees technology and process improvements to ensure high customer satisfaction and cost effectiveness.
- Develops presentations on recommendations and process implementations to senior management.

**Salary**: AED10,000.00 - AED12,000.00 per month



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