Service Manager

1 month ago


Abu Dhabi, United Arab Emirates TAMAS Projects Full time

At Tamas, we specialize in delivering innovative solutions in the transportation sector. We are committed to excellence and work with a diverse, dynamic team to bring cutting-edge projects to life. As we continue to grow, we are looking for a skilled SLA Manager to join our team and ensure the successful delivery of key transportation projects.

**Qualifications**:

- Bachelor’s degree in a relevant field.
- Project management certification (preferably in public transportation) with at least 10 years of experience.
- Experience working with contracting companies, especially in Intelligent Transportation Systems (ITS).
- Proven expertise in managing global delivery models and transportation projects.
- Strong skills in budget management, risk mitigation, and timeline adherence.
- Leadership experience with the ability to foster a diverse and high-performing team culture.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work effectively with internal and external stakeholders.

**Responsibilities**:

- Review and monitor Service Level Agreements (SLAs) regularly to ensure compliance with agreed terms and conditions.
- Track and assess Key Performance Indicators (KPIs) to measure the performance of services or projects and ensure they meet established standards.
- Oversee the execution of projects, ensuring they are strictly aligned with SLA terms and objectives.
- Enhance existing tools or introduce new methods to improve the efficiency and effectiveness of project delivery, particularly for ITS (Intelligent Transportation Systems).
- Proactively identify, analyze, and mitigate risks to project delivery, operations, and finances.
- Provide leadership to cross-functional teams, driving a high-performance culture and supporting individual team members.
- Maintain strong relationships with both internal and external stakeholders, ensuring clear communication and satisfaction with service delivery.

Pay: AED1.00 per month

Application Question(s):

- What is your expected salary?

**Education**:

- Bachelor's (required)

**Experience**:

- SLA: 10 years (required)
- ITS: 10 years (required)



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