Service Manager
2 weeks ago
**Summary**:
Responsible for initiating, planning, executing, monitoring, controlling, and closing the execution of service projects assigned by the Operations Manager. Furthermore, provide technical and operational expertise, champion service excellence, and create customer satisfaction. Additionally, the Service Manager will be required to meet SOW requirements, quality assurance, and financial results in service project execution.
**Principle Responsibilities and Duties**:
Coordinate deploying equipment, materials, and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes While focusing on driving customer satisfaction
Compile and convey job-specific information to Field Service Technicians in preparation for service project execution in liaison with the Technical Support Manager
Represent Enerflex on project and business matters by providing regular project updates to customers and address their concerns and inquiries
Serve as the focal point of contact for customers throughout the project lifecycle and provide technical/operational expertise in response to customer inquiries
Ensure close-out-of-service jobs are performed under company standards, including submisison of billing to customers
**Qualifications**:
Minimum a bachelor's degree in Engineering
Minimum of 5 10 years of related experience in reciprocating gas compressors, natural gas engines and other oil field equipment, including water process and gas treating
Proven experience in project management, preferably in the O&G industry including the ability to plan, execute, and close projects effectively
Customer-centric, able to maintain satisfied customer relationships and is profit focused
Strong negotiation, conflict resolution, and relationship building skills
Excellent interpersonal and communication skills
**Physical Requirements**:
**About Us**:
**Transforming Energy for a Sustainable Future.** Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.
Enerflex places its core **Values of Integrity, Commitment, Creativity, and Success** into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.
We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.
**Enerflex is an Equal Opportunity Employer**
Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.
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