IT Supervisor

1 week ago


Dubai, United Arab Emirates Lincoln Hospitality Inc Full time

Position summary

As an IT Supervisor you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort.

Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.

IT / Systems Supervisor Duties and Responsibilities:

- A warm personality, attentive and smartly presentable.
- Ensures cleanliness of all data equipment and computer rooms.
- He / She must be a self-starter, alert, energetic, responsible and flexible.
- Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
- Ability to troubleshoot hardware and software problems.
- Should be capable of doing Root Cause Analysis on a problem.
- Must know the Network fundamentals, general network setup and device configuration.
- Good knowledge of server hardware, Disk storage technology, I/O devices.
- Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
- Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
- Anti virus setup and day to day support.
- Monitors and maintains proper inventory of hardware and software license.
Prerequisites:

- Excellent communication and listening skills.
- Ability to work under pressure.
- Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
- Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
- Must be flexible in working hours, including weekends, evenings and holidays.

**Education**:
Degree or Diploma in Information Technology field. Along with In depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.

Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.

**Experience**:
A minimum of 3 years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of Supervisory / managerial experience.

**Job Types**: Full-time, Contract


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