Airport Services Duty Supervisor

2 days ago


Dubai, United Arab Emirates Qatar Airways Full time

About the role

We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based in Dubai, United Arab Emirates.

Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.

Key accountabilities include:

- Facilitates ramp handling in liaison with all airport staff to expedite departures
- Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
- Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the
- Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions
- Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build
- on constructive feedback
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services
- Manager in implementation of training and remaining sensitive in varying difficult situations at all times
- Manage and train the ticketing team

Be part of an extraordinary story...

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:

- Relevant College or University qualification
- Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
- Excellent communication skills with fluency in English language.
- Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
- Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
- Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
- High level of computer literacy
- Excellent customer focus and service delivery.

About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.



  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: As a trainee, you will manage and ensure a safe, efficient, cost effective and timely airport shift operations so that Emirates image, reputation and passenger service levels are maintained and enhanced, as per the criteria set forth by the company’s commercial, safety and security policies, standards and procedures. In liaison with the...


  • Dubai, United Arab Emirates Talent Pal Full time

    Job Purpose: As a trainee, you will manage and ensure a safe, efficient, cost effective and timely airport shift operations so that Emirates image, reputation and passenger service levels are maintained and enhanced, as per the criteria set forth by the company’s commercial, safety and security policies, standards and procedures. In liaison with the...

  • Airport Supervisor

    2 days ago


    Dubai, United Arab Emirates UAEJOBS Full time

    **Hiring: Female Airport Supervisor** - Has experience in hospitality / customer service (especially with VIP/VVIP clients) - Presentable, Smart - Preferably has experience in aviation - Can start immediately - Flexible with work timings Pay: AED5,000.00 - AED6,000.00 per month **Experience**: - Customer Service: 2 years (required) - Aviation: 1 year...


  • Dubai, United Arab Emirates Gulf Air Full time

    Main Objectives To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures. Main Duties 1. Oversee all customer handling areas Viz. Check-in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as...

  • Shift Supervisor

    7 months ago


    Dubai, United Arab Emirates Al Nexzit Consults Full time

    **As a Shift Supervisor at the airport, you’ll be at the heart of ensuring smooth operations and exceptional customer service. Your responsibilities will include: - Supervise and lead a team of airport staff during designated shifts. - Ensure all team members are aligned with operational goals. - Oversee and coordinate airport activities, including...


  • Dubai, United Arab Emirates Qatar Airways Full time

    About the role We are recruiting for an Airport Services Duty Officer based in Dubai, United Arab Emirates. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of...

  • Airport Supervisor

    5 days ago


    Dubai, United Arab Emirates UAEJOBS Full time

    Hiring: Airport Operations Supervisor to follow handling procedures and oversee the coordination for smooth Arrival/Departure. Experience in handling VIP clients is a plus. Applicant must be in United Arab Emirates and can join immediately.

  • Airport Representative

    8 months ago


    Dubai, United Arab Emirates Matrashabd Consulting Full time

    **Responsibilities**: - Greet passengers upon arrival and departure, providing assistance and information as needed. - Assist passengers with check-in procedures, including ticketing, baggage handling, and boarding. - Provide guidance and directions to passengers regarding airport facilities, services, and amenities. - Address passenger inquiries,...

  • Assistant Supervisor

    7 months ago


    Dubai, United Arab Emirates Dubai Duty Free Full time

    About the Role The main purpose of this role is as follows: - To create display and merchandising solutions according to the annual display and activity program in all Dubai Duty Free locations. The job holder is expected to carry out the following: - Initiate, organize and implement creative solutions and designs for the annual display activity program...


  • Dubai, United Arab Emirates Mansi Star Tourism LLC Full time

    The job holder will be working for a tourism company. your duties include receiving guest from airport on behalf of a company. You will play pivotal role in welcoming and assisting guests, ensuring a smooth transition from the airport to their destination. - Service focused personality is essential and previous experience working in a same field is...

  • Airport Ground Staff

    7 months ago


    Dubai, United Arab Emirates Qqada Full time

    **Responsibilities**: - Assist passengers with check-in, boarding, and baggage handling. - Verify passenger documentation and ensure compliance with airline and security regulations. - Load and unload luggage from aircraft and transport it to baggage claim areas. - Provide information and directions to passengers and handle inquiries and complaints. -...


  • Dubai, United Arab Emirates Dubai Duty Free Full time

    WHO ARE WE LOOKING FOR Highly motivated individuals who are passionate to be part of and build a career in Dubai Duty Free, a multi-awarded Airport Retailer. ABOUT THE CANDIDATE Interested individuals are welcome to complete the registration process which includes the following steps: - Personal details - Questions & Answer - Career History - Key Skills...


  • Dubai, United Arab Emirates Atlantis The Palm Full time

    Assistant Manager, Airport Services (11523) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...


  • Dubai, United Arab Emirates Millennium & Copthorne Airport Dubai Full time

    As a Housekeeping Supervisor at Millennium Airport Hotel Dubai, you play a crucial role in ensuring the cleanliness and orderliness of guestrooms, public areas, and back-of-house spaces. Your responsibilities include overseeing the housekeeping team, implementing cleaning schedules, and maintaining high standards. You lead by example, fostering a positive...

  • Stewarding Supervisor

    8 months ago


    Dubai, United Arab Emirates Millennium & Copthorne Airport Dubai Full time

    As a Stewarding Supervisor at Millennium Airport Hotel Dubai, you will oversee the stewarding team responsible for maintaining cleanliness and hygiene in the kitchen and dining areas. Your role involves supervising stewards, managing inventory, and ensuring compliance with sanitation standards. **Key Job Responsibilities**: - Supervise and lead the...

  • Airport Services Agent

    7 months ago


    Dubai, United Arab Emirates Qatar Airways Full time

    About the role: An exciting opportunity with Qatar Airways to join the ground services department in Dubai, United Arab Emirates as Airport Services Agent. In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Qualifications & Experience: - Degree or Honours (12+3 or equivalent) Experience : - Airport Operations.Other 8+ Years Knowledge/Skills: - Experience in Airport Operations/Hospitality - Experience with at least 5 years of managerial level - preferably in airport and/or customer service industry. - Well-developed interpersonal and communication skills...


  • Dubai, United Arab Emirates Talent Pal Full time

    Assistant Manager, Airport Services (11523) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...

  • Airport Staff

    8 months ago


    Dubai, United Arab Emirates Hireget Full time

    **Responsibilities**: - Assist passengers with check-in, baggage handling, and boarding processes. - Provide information and guidance to passengers regarding flight schedules, gate locations, and airport facilities. - Operate check-in kiosks, baggage claim systems, and other airport equipment. - Ensure compliance with airport security protocols and...

  • Airport Staff

    4 months ago


    Dubai, United Arab Emirates Iyanli Full time

    We are seeking efficient and customer-focused Airport Staff to assist with various airport operations. The Airport Staff will be responsible for ensuring smooth passenger experiences and operational support. **Responsibilities**: - Assist passengers with check-in, boarding, and baggage claims. - Provide information regarding flights and airport services. -...