Regional Manager, Physical Security Technology
3 weeks ago
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**
**Job Description**:
The role is responsible for daily operations and upkeep of the Electronic Security Systems (ESS) consisting of: Electronic Access Control, Visitor Management, Electronic Key Control, Physical Identity and Access Management, Intrusion Detection, Security Video Surveillance, Security Related Audio, and the respective Monitoring and Control systems and equipment. The primary activities performed by this role include adhering to global policies, procedures, and standards related to the ESS, to include respective vendor and internal stakeholder management. The role reports directly into the Senior Director - Global Head of Physical Security Technology.
Essential Functions:
- Directly managing all ESS break - fix work, ensuring timely resolution of deficient equipment and systems per established Service Level Agreements (SLA) with applicable vendors, stakeholders, and governance entities
- Ensuring completion of Preventative Maintenance Testing (PMT) per established schedules and SLA(s) with applicable vendors.
- Conducting recurring (ideally weekly) meetings with ESS vendors.
- Ensure vendor adherence to break -fix and PMT Contract(s), schedules, SLAs, and Physical Security Technology Standards.
- Conducting recurring (ideally weekly) meetings with respective operations Visa Security Manager(s) (VSM) to ensure that operational needs are documented and resolved to the satisfaction of VSMs.
- Assist VSMs with the completion of Site Security Surveys (SSS) and resolving gaps and noncompliance items related to ESS found within the SSS, within established resolution schedules.
- Conducting recurring (ideally bi-weekly) meetings with respective Corporate Services stakeholders, and ensuring 100% visibility of all planned renovations, new construction, and projects affecting Physical Security and associated Technology platforms
- Liaise with other stakeholders as needed to promote and educate them on GSS contributions and services, and to provide local support as requested. Stakeholders include, but are not limited to, Legal and Privacy, Human Resources, Information Technology, Information and Cyber Security, Finance and Sourcing, and Audit and Compliance.
- Ensuring that ESS field device(s) placement and overall operations are in compliance with Physical Security Technology Standards, Security Basis of Design, etc.
- Participate and support ESS planning, design, bid, construction management, and commissioning at the direction of Global Head of Physical Security Technology who will be accountable and responsible for projects, with the support of the Regional Manager as needed.
- Submit monthly Key Performance Indicators - Metrics as determined by the Global Head of Physical Security Technology.
- Ensure resiliency of the role by identifying and mentoring a designated back-up capable of managing the position in the absence of the Regional Manager.
- Support the roll-out, testing, and maintenance of new or updated technology solutions as necessary to fulfill strategic changes in systems and operations.
- Work as directed by Manager.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**:
- Subject Matter Expertise in Electronic Access Control, Visitor Management, Electronic Key Control, Physical Identity and Access Management, Intrusion Detection, Security Video, Security Audio, and the respective Monitoring and Control technologies and operations.
- Fundamental level understanding, and proven experience working in information technology and information - cyber security.
- Fundamental understanding of Project Management.
- Customer Relations and Leadership Skills: Ability to manage a diverse range of internal stakeholders, as well as participating on cross functional project teams.
- Strong written and verbal communication skills in developing, analyzing, interpreting, and pres
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