Student and Programme Administrator

4 weeks ago

UAE, United Arab Emirates University of Birmingham Full time

**Position Details**

Dubai Professional Services

University of Birmingham, Dubai campus

**Salary**: Competitive

Band 500

Full time

Location: Dubai, UAE

Closing date: 4th April 2023

**University of Birmingham Dubai**

Having established ourselves in Dubai International Academic City in 2018 we have now moved to our new state-of-the-art campus which opened in Sept 2021. These posts represent an excellent opportunity to join an ambitious World Top 100 University as we continue to grow our long-term strategic mission in Dubai, the UAE, and the wider region. Our campus reflects the very best of Birmingham through our presence in Dubai.

**Background**

**Professional Services Ethos **Our ethos as a Professional Services team has been developed in line with the principles of being a Birmingham Professional. In particular, here in Dubai, this means that all Professional Services colleagues seek to collaborate effectively to ensure the needs of the whole campus community and our stakeholders are met. It also means that we work constructively together to provide a flexible range of service and support that adapt to the changing needs of the Campus as we grow. There are specific focal points in the academic cycle when all Professional Services team members will be expected to contribute regardless of their primary role, for example Welcome or Graduation. In addition, the duties listed below are illustrative of the general nature and level of responsibility of this post which is likely to change over time in response to the needs of the Campus and as you develop your experience and skills. You will have the opportunity to develop and may also need to specialise your duties further, over time, in agreement with your manager. In order to contribute to the success of the team and the University’s vision for the Dubai Campus the Professional Services team will be seeking to continue to recruit and develop colleagues who display:

- a high level of intellectual aptitude;
- strong agility and a portfolio of skills that can adapt to meet changing circumstances;
- an innovative and creative mindset; and
- both an enterprising and entrepreneurial nature to support our growth and pursuit of excellence.

**Department Overview**

The Services and Support thematic area will focus on providing all students at the University of Birmingham Dubai with a wide range of high-quality services and support. This will also support the University and our academic colleagues in the delivery of our academic mission in respect of both Education and Research including:

- Welcome and induction activities
- Careers, employability and skills support
- Programme administration support and services
- Research administration support
- Visa and immigration services
- Information advice and guidance services
- Learning and library services
- Wellbeing services
- Academic Skills support
- Support to the University of Birmingham Dubai Students’ Association
- General student administration through to graduation support.

**Role summary**

You will join a professional services team that is passionate about providing excellent administration support for students and staff. Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of student and programme administration ranging from registration throughout the student journey to graduation. You will work closely with a diverse group of people including managers, academic staff, PS staff and students to deliver the annual cycle of teaching and learning administration-related activities, including online registration, student fee processing, student records, student mobility and assessment and examinations support. This role reports mainly to the Executive and Corporate office supporting the Services and Support strand of the Professional Services but has a dual reporting line with Student & Programme Administration Office.

**Main duties**

**General**
- Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.
- Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behaviour.
- Undertake continuous personal and professional development.

**Job Specific Duties**
- The post holder will be responsible for the smooth running of customer interaction points within the Campus, providing excellent customer service, initial guidance and support across a number of functional support areas, ensuring interactions are managed from first interaction to conclusion, including handling and resolving complaints.
- You will be able to deal with a range of complex systems and procedures and will be expected to offer advice on these, including deciding on the response to more complex queries.
- You will be expected to exercise your judgment on the answer to queries or on the direction of work within parameters set by your manager. On a day-to-day basis

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