Executive.guest Relations.aster Medical Centre

1 week ago


Dubai, United Arab Emirates Malabar Institute of Medical Sciences Full time

**Coordination
- Identify service deficiencies and follow-up for remedial actions by the concerned department
- To participate and contribute to department quality initiatives
- To carryout data collection / support in data collection and record maintenance
- To ensure trained/oriented about the quality systems of the department and follow the training requirements of the organization and department.
- To coordinate with internal and external teams and processes for comfort of Patients
- Ensure coordination of communication between patients and families and medical employees
- Provide patients and families with information on hospital services, procedures and protocols
- Interview patients or families to determine nature of care needed and direct them to the concerned health care providers
- Create and maintain liaison with insurance companies to inquire about payable or paid claims

**Compliance
- Ensure the process/functions are carried out in the department as per the norms/standards set by the organization (JCIA/ISO).
- Adhere to all organizational policies.
- To adhere to the safety norms of hospital, follow both patient, and employee safety rules.

**Grievance Handling
- Perform crisis intervention duties with a view to facilitate resolutions
- Handle patient complaints and ensure remedial actions are taken within the stipulated time.
- Provide periodical report to the manager on the patient complaints/feedback and action pending status.

**Job interactions
- Liaise between patient and various departments of the hospital for service requirements

**Minimum Experience
- 0-2 years

**Specific / Relevant Experience
- Proven experience in guest relations

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.

**Aster Hospitals **, one of the largest private healthcare service providers in GCC, aim to make a difference with our patient-centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals are located in 4 countries in the GCC specializing in primary, secondary and tertiary healthcare.

These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a simple yet strong promise to its people: “We’ll treat you well.” Overall, Aster DM Healthcare Group has a strong presence in GCC and is an emerging healthcare provider in India with 25 hospitals, 116 clinics and 238 pharmacies manned by 20,500+ workforce (including approx. 1250 doctors on fee for service basis) from across the geographies.



  • Dubai, United Arab Emirates Hareer Medical Centre Full time

    Hareer Medical centre Must have Medical experience **Salary**: From AED1.00 per month **Experience**: - Medical: 1 year (required)


  • Dubai, United Arab Emirates Malabar Institute of Medical Sciences Full time

    **Your Role: The Guest Relation Executive, will support VOC strategy by conducting quantitative research, analyzing customer data and presenting key customer insights to the leadership. You will own and manage the Voice of Customer Program and CX metrics (NPS, Complaints, Social media channels etc.) The role will lead continuous process improvement projects...

  • Registered Nurse

    7 months ago


    Dubai, United Arab Emirates Malabar Institute of Medical Sciences Full time

    **Your Role**: The Registered Nurse, Out Patient Department will record vital signs, assist doctors with a diagnosis, and complete paperwork. The role will ill provide direct nursing care along with physical or psychological support as and when required. Your Responsibilities: As a Registered Nurse, Out Patient Department, your typical day may include the...


  • Dubai, United Arab Emirates Medical Disposables Full time

    We are a leading Medical company in the UAE for the last 20 years - - **Immediate requirement for 3 Sales Executive/Sales Representative for Medical Disposable Items with any of the following experience**: 1. Government Hospitals - DHA / SEHA / MOH / MOPA 2. Private Hospitals in Dubai and Sharjah Region 3. Clinics, Medical Centres & Day Surgery Centres in...

  • Revenue Sharing

    3 months ago


    Dubai, United Arab Emirates vitalite medical centre Full time

    **Join Our Team as an Aesthetic General Practitioner** Are you a skilled general practitioner with a passion for aesthetics? Vitalite medical Centre is seeking a dedicated and experienced GP to join our dynamic team in Dubai. **About Us**: Vitalite Medical Centre is renowned for providing comprehensive healthcare services with a focus on aesthetic...


  • Dubai, United Arab Emirates vitalite medical centre Full time

    **Join Our Team as an Aesthetic General Practitioner** Are you a skilled general practitioner with a passion for aesthetics? Vitalite medical Centre is seeking a dedicated and experienced GP to join our dynamic team in Dubai. **About Us**: Vitalite Medical Centre is renowned for providing comprehensive healthcare services with a focus on aesthetic...


  • Dubai, United Arab Emirates Mulk Influx Human Resources & Training Full time

    We are immediately hiring Female Storekeepers for a Medical Centre in Dubai Should have a bachelor's in Science or nursing Salary-3500 AED/month Preference for immediate joiners **Salary**: AED3,000.00 - AED3,500.00 per month Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate before starting work...


  • Dubai, United Arab Emirates Scene Medical Full time

    Medical Representative with a good experience in sales of medical devices and equipment with at least 2 years of experience within the UAE market. General Surgery, ENT, Orthopaedic and Neuro experience will be preferred Very good connections with Hospital and Medical Centres Procurement Departments **Job Types**: Full-time, Contract Contract length: 24...

  • Medical Coder

    8 months ago


    Dubai, United Arab Emirates Medical Specialists Centre Full time

    Looking for a Medical Coder Fresher can also apply Work Remotely - No


  • Dubai, United Arab Emirates DR SAI GANESH MEDICAL CENTRE Full time

    Looking for a Arabic and English speaking receptionist for SGMC group Dubai branch. Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)

  • Plastic Surgeon

    1 day ago


    Dubai, United Arab Emirates AUSTRALIA MEDICAL CENTRE Full time

    Plastic Surgeon for a Medical Centre. Male or Female Preferably European. Can speak English and or Arabic. DHA License with 2 to 5 years Experienced. **Salary**: AED20,000.00 - AED40,000.00 per month

  • Registered Nurse

    1 day ago


    Dubai International City, United Arab Emirates SMC MEDICAL CENTRE Full time

    REGISTERED NURSE WITH VALID DHA LICENSE FOR A MEDICAL CENTRE IN INTERNATIONAL CITY, DUBAI. **Salary**: AED4,000.00 - AED5,000.00 per month **Education**: - Bachelor's (preferred)

  • Female Call Centre

    7 months ago


    Dubai, United Arab Emirates Dr Nasma Salah Medical Centre Full time

    المسمى الوظيفي: ممثلة مركز الاتصال عن بُعد (أنثى) الشركة: مركز الدكتورة نسمة صلاح الطبي الموقع: دبي، الإمارات العربية المتحدة (العمل عن بُعد) الراتب: 2000 درهم إماراتي في الشهر عن الشركة: مركز...


  • Dubai, United Arab Emirates Hareer Medical Centre Full time

    Hareer Medical Center is where the art and science of skin care come together. We offer the most advanced and effective medical treatments available today for skin, hair and nail care needs. We are full-service general dermatology, cosmetic dermatology, and laser technology center dedicated to providing the highest quality of patient care and service. It is...


  • Dubai, United Arab Emirates Hareer Medical Centre Full time

    Hareer Medical Center is where the art and science of skin care come together. We offer the most advanced and effective medical treatments available today for skin, hair and nail care needs. We are full-service general dermatology, cosmetic dermatology, and laser technology center dedicated to providing the highest quality of patient care and service. It is...


  • Dubai, United Arab Emirates GAGA Medical & Aesthetic Center Full time

    We GAGA Medical & Aesthetic Centre, a well reputed Medical & Beauty Clinic located on Jumeirah Beach Road Dubai, is looking for a **Female Receptionist**. The role is responsible for the coordination of the reception desk, Patient services and facilities requests for the Customers. **Role & Responsibilities**: - Must have at least 2 years of relevant...


  • Dubai, United Arab Emirates GAGA Medical & Aesthetic Center Full time

    We GAGA Medical & Aesthetic Centre, a well reputed Medical & Beauty Clinic located on Jumeirah Beach Road Dubai, is looking for a Female Receptionist. The role is responsible for the coordination of the reception desk, Patient services and facilities requests for the Customers. **Role & Responsibilities**: - Must have at least 2 years of relevant...


  • Dubai, United Arab Emirates Dr Nasma Salah Medical Centre Full time

    As a female receptionist for an aesthetic medical centre, you would be responsible for various tasks that help ensure the smooth and efficient operation of the facility. Some of the key responsibilities include: - Greeting patients and visitors: You would be responsible for welcoming patients and visitors to the centre, ensuring they feel comfortable and at...


  • Dubai, United Arab Emirates Dr Nasma Salah Medical Centre Full time

    As a female receptionist for an aesthetic medical centre, you would be responsible for various tasks that help ensure the smooth and efficient operation of the facility. Some of the key responsibilities include: - Greeting patients and visitors: You would be responsible for welcoming patients and visitors to the centre, ensuring they feel comfortable and at...


  • Dubai, United Arab Emirates DR.SIRAJUDEEN MEDICAL CENTRE Full time

    Medical Laboratory Technician DHA License Holder Freshers also can apply **Job Types**: Full-time, Permanent