Junior Sommelier

To treat all your colleagues and guests as you will treat your family and friends
- Greet all your colleagues when you arrive before starting your duties
- Always be punctual, wearing the correct uniform respecting the grooming standards
- Be smiley, friendly and respectful with all our guests and your colleagues
- Always ensure to provide the full LPM experience to all our guests
- Seize every opportunity to explain the LPM concept and signatures dishes/drinks to new guests
- Seize every opportunity to develop your own skills/knowledge and share it with others
- Create a positive and open-minded environment for all
- Support and help your colleagues, always work as a team
- Stay honest, authentic and always seek to go to the extra mile
- Embrace and respect all cultural differences **COMMUNICATION**
- To attend bi-daily team briefing actively.
- To efficiently communicate and report to relevant supervisors and co-workers in a transparent way.

**GUEST RELATIONS**
- To recognize guest preferences and anticipate them.
- To handle all guest complaints in a friendly and effective way, if escalated, to report to upper management.

**OPERATIONS**
- To always act and perform accordingly to LPM standards.
- To ensure the service of the wine during operations while interacting in a warm and friendly manner with our guests.
- To ensure that the wine cellar is clean and well stocked at all times, ability to do requisitions
- To ensure proper maintenance and cleanliness of all beverage's areas and Sommelier tools
- To make sure that all beverages are kept at a correct temperature and equipment is well maintained
- To be able to receive and check deliveries following our procedures
- To have a thorough knowledge of the menu, wine list, digestive and bar list of LPM
- To always ensure an excellent guest experience.
- To successfully follow daily duties and role responsibilities.
- To efficiently use the POS systems.
- To respond quickly and positively to changes within your job role, showing flexibility

INDFOH