Arab Call Center Agent with Insurance Background

5 days ago


Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

Responsible for managing a whole lot of incoming and outgoing calls in the organization
- Build long-lasting relationships with customers
- Keep a comprehensive record of all calls and/or conversations in the organization’s call center data
- Make use of available opportunity to sell or advertise products to customers
- Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
- Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems
- Route calls to the appropriate channel(s)
- Move complex issues or complaints to supervisors
- Willing to work during extended odd hours and/or during holiday periods.

**Salary**: AED3,000.00 - AED3,500.00 per month

Ability to commute/relocate:

- Sharjah: Reliably commute or planning to relocate before starting work (required)



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