Warranty Administrator

2 weeks ago


Dubai, United Arab Emirates United Diesel Full time

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.

**Job Purpose**:
The jobholder is responsible for collecting, reviewing and submitting the required documentation to process warranty claims in line with Corporate policies and/or procedures laid out by the Principals. The role also involves ensuring payments for processed claims are received from the Principal on time and the parts replacement process conforms to set Warranty Guidelines.
The jobholder acts as a mediator between the Principal manufacturer and the customer to make claims on any vehicle defects, occurring, typically, within the warranty period or make “good-will “exceptions post period as permissible

**Responsibilities**:

- Conducts analysis of the Warranty versus the customer complaint and workshop diagnosis to ensure that warranty claim is justified before presenting it to the factory. This includes circulating factory notifications on guidelines for workshop repair and diagnosis as and when needed
- Understands and analyses the Warranty evidence in terms of claim coverage and outside it to facilitate the warranty claims’ acceptance and approval.
- Guides the Service Advisor on claims’ acceptance to educate and provide appropriate feedback to customers. This includes responding to related queries, familiarising and providing guidance with technical manual and ensuring customers are furnished with a copy
- Collects, scrutinizes and submits relevant documentation to the factory to ensure accuracy and timely processing of claims in compliance with Warranty policies and procedures. This includes identifying outstanding ageing claims, investigating causes for rejected claims, rectifying errors related to documentation and/or otherwise and resubmitting them
- Ensures the collection and appropriate tagging/coding and storage of defective parts to conform to Warranty guidelines. This includes consistently inspecting defective parts in readiness for the parts audit carried out by the Factory Representative on a monthly basis
- Ensures all defective parts are scrapped as per Warranty policy guidelines. This includes preparing a list or parts to be scrapped.
- Submits processed claims and monitors payments to ensure prompt payment from the factory. This includes reconciling credit notes and payments received with the recorded warranty value.
- Submits claims payment report to Finance and justifies any payment variance to draw attention to non-warranty related reasons such as labour or parts overcharge
- Coordinates and prepares technical reports on product defects to provide feedback to the Principal to take the necessary actions. This includes handling or controlling the service recalls and measures process in view of safety to highlight any defects after the vehicle is released and help assigning incentives based on achieved target rate
- Uploads any new policy guidelines and procedures for handling claims to create continuous awareness and help resolve any key concerns (e.g. those related to GAP Warranty or permissible warranty extension in relation to vehicle age and mileage limitations)Comply with the company QMS requirements.

**Job Requirements**:
**Qualifications**
- Secondary school
- Automotive certificate is mandatory

**Experience**
- 3 years in auto service centres handling job allotment of technicians

**Knowledge & Skills**
- Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Customer and Personal Service:

- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety operations for the protection of technician and customer
- Time Management — Managing one


  • Warranty Administrator

    5 months ago


    Dubai, United Arab Emirates Al Rostamani Trading Company Full time

    Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with...


  • Dubai, United Arab Emirates AGMC - GEELY Full time

    **Roles and Responsibilities** - Prepares, records, and submits warranty claims on a timely basis and perform all reconciliations. - Follows guidelines and operation based on WPPM. - Processes warranty claims with correct CS/CT/PFP through GWS for all the branches. - Ensures that all warranty documents are attached with job card before claiming (ie, Parts...

  • Warranty Officer

    2 months ago


    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: Job Purpose Diligent review and analysis of aircraft systems, powerplant, components, cabin maintenance along with Engineering Safety reports to identify maintenance spend that are qualified for claim under the scope of contractual warranty remedies and guarantees, commitment letters, modifications, or insurance. Administration of the Claims...

  • Warranty Administrator

    6 months ago


    Dubai, United Arab Emirates Experts Plus Recruitment Services Full time

    Experience in doing warranty check or as an admin in the automotive industry. - Prefers knowledgeable in automotive technical terms. - Must be excellent in using microsoft excel. - Must have OWN VISA - Must be okay to 3 months renewable contract. - Must be willing to work in Rashidiya. **Job Types**: Full-time, Contract Contract length: 3...

  • Warranty Administrator

    5 months ago


    Dubai, United Arab Emirates Experts Plus Recruitment Services Full time

    **Requirements**: - **Must be an IMMEDIATE JOINER**: - Strong English communication skill - **1-2 years, experience of Warranty Admin in Automotive industry**: - Pleasant personality - Proactive, hardworking, motivated approach - An understanding of IT systems **Roles and Responsibilities**: - Ensuring that documents are accurate and well-maintained. -...

  • Warranty Officer

    2 months ago


    Dubai, United Arab Emirates Talent Pal Full time

    Job Purpose: The Material Management Department, is dedicated to addressing complex aviation material needs with precision. Organized into specialized units: Cabin, IFE, Airframe, Engines, Inventory Control, and Operations Support, along with dedicated teams for Rotable Components and Outstation support, we ensure timely availability of spares and components...

  • Administrator

    6 months ago


    Dubai, United Arab Emirates CONSOLIDATED URBAN REAL ESTATE DEVELOPMENT CO LLC Full time

    **Please advertise for Admin work the person should be know ARABIC - writing, reading and speaking**: - Admin Support**:Managing paperwork and assisting property managers with collecting rent and lease agreements**. This often includes contracts, agreements, and other real estate documents. 2. Customer Support: Responding to client inquiries, answering...


  • Dubai, United Arab Emirates AL YOUSUF LLC Full time

    1. Provide overall office support activities, including sales and service support and coordination 2. Prepare scheduled reports on a daily, weekly, and monthly basis and as required 3. Prepare memos for payments processing and settlements with accounts 4. Process warranty registrations 5. Keeping records to monitor division's cars and demo units’...


  • Dubai, United Arab Emirates Computer Network Systems Full time

    Company Description CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security,...


  • Dubai, United Arab Emirates Nails LAB Full time

    **Responsibilities**: I. Administrative support Meeting and greeting the clients. Allocating/assigning technicians to the clients to maintain the optimal workload between technicians. Scheduling, rescheduling/adjusting the bookings in booking software. Adjusting online bookings to avoid double bookings. Schedule optimization Performing general...


  • Dubai, United Arab Emirates G D Mobile Securities Full time

    **Commercial Account Administrator-French Speaker**: **When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and...


  • Dubai, United Arab Emirates NOV Inc. Full time

    **Job Summary.** As AM Administrator, Order Processing, you will be an integral member of the AM Administration team. You will provide critical administrative support to cross-functional teams within NOV as and when required along with everyday tasks. Your proficiency in numeracy and Microsoft Office software will be critical to this role as will your...


  • Dubai, United Arab Emirates Giesecke+Devrient GmbH Full time

    **When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security...


  • Dubai, United Arab Emirates Nails LAB Full time

    **Responsibilities**: I. Administrative support Meeting and greeting the clients. Allocating/assigning technicians to the clients to maintain the optimal workload between technicians. Scheduling, rescheduling/adjusting the bookings in booking software. Adjusting online bookings to avoid double bookings. Schedule optimization Performing general...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: The Procurement team ensures efficient outsourcing and contracting of all aircraft-related commodities, including fleet, power plants, and equipment. Organized by commodity lines such as cabin avionics, power plants, and airframe systems, we collaborate with engineering, finance, legal, and insurance teams to meet business needs with optimal...

  • Service Loyalty

    5 months ago


    Dubai, United Arab Emirates Porsche Middle East Full time

    **Service Loyalty & Communications Manager**: If you make hearts beat faster, your own has to be in the right place. - **Code number**:J000011957 - **Entry level**:Professionals - **Location**:Dubai - **Organization**:Porsche Middle East **Tasks **Tasks**Tasks*** **Introduction to the role** As we continue to grow our business from strength to strength,...

  • Order Administrator

    3 months ago


    Dubai, United Arab Emirates Emerson Full time

    **Order Administrator**: Measurement Solutions MRO team is looking for Order Administrator who can lead timely Delivery of MRO customer orders and provide commercial support to customers (both pro-active and reactive), always striving to provide the highest standards of customer service in accordance with the problem solver principles. Works with a wide...

  • Spare Parts

    6 months ago


    Dubai, United Arab Emirates Schindler Full time

    **Location: Dubai, Dubai, United Arab Emirates** **Requisition ID: 75415** **Schindler stands for mobility. Mobility needs experts.** **Join our team in Dubai.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all...


  • Dubai, United Arab Emirates Al Nexzit Consults Full time

    **_Job Information_**: **_ _*** - _Develop and implement sales strategies to achieve business unit objectivesGoog_ - _Identify and prospect new clients_ - _Track weekly, monthly and quarterly sales and performance metrics._ - _Receive purchased merchandise_ - _Maintain inventory of machines and filters_ - _Manage the warranties of equipment sold,...


  • Dubai, United Arab Emirates Kurum Group of Companies Full time

    Responsibilities: 1. General Administration: - Provide comprehensive administrative support to the Electronics Division. - Coordinate and schedule meetings, appointments, and travel arrangements for team members. - Maintain organized filing systems for both physical and digital documents. 2. Communication Management: - Serve as the primary point of...