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Lobby Hostess

4 weeks ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are you ready to be part of our Trailblazing FIVE Tribe that's setting the Gold Standard in Front Office? FIVE Hotels and Resorts is seeking a bold and innovative individual who's passionate about creating unforgettable, Next-Level experiences for our guests and other FIVERs. Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE is the epitome of daring glamour, and includes these famous luxury lifestyle destinations:

- Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah is home to award-winning restaurants, bars, and Dubai’s #1 rooftop club.
- Switzerland’s ultimate entertainment hotspot, FIVE Zurich’s luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE’s hallmark musical stylings.
- Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique ‘Vibe at FIVE,’ it will offer ultra-luxe, eco-conscious residences for luxury aficionados.

FIVE is a leader in sustainable luxury living and hospitality. The company's science-meets-styled Sustainable Indulgence philosophy has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance and community.

**The Team**

FIVERs are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, you'll personify the distinct 'FIVE-Styled Vibe' and use it to create Insta-perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime - then look no further.

Your outstanding communication, leadership and organizational skills enable you to be a natural self-starter. You're a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and execute tasks with precision and finesse. Your outgoing and approachable nature enables you to connect with other ‘FIVERs’ and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.

So, have the best time ever by joining our Front Office team as Lobby Hostess to deliver exceptional experiences across our award-winning lifestyle destinations. Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights

**An Equal Opportunity Employer**

The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organizations, the FIVE Tribe is more than a group of people working together - it is a family bonded by common values and goals, celebrating people, culture and diversity.

**Requirements**:
**Key Responsibilities**
- Greet guests upon arrival and bid farewell upon departure
- Give courtesy calls and complete the task of Performance Monitor daily
- Maintain an active presence in the hotel lobby to greet and assist incoming/current guests
- Maintain a neat, tidy, pleasing and professional appearance at all times
- Handle guest complaints immediately and follow-up thoroughly
- Review and prepares next day’s arrival reports for GC, VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
- Ensure that guest history is updated on a regular basis with accurate and pertinent information
- Assist and coordinate with the Front Office Reception team to ensure consistent services
- Promote inter-hotel sales and in-house facilities and be aware at all times of banquet (and other) events, hotel facilities, F&B outlets, special promotions/offers for the purpose of assisting guests and offering precise information
- Actively obtain feedback from guests to improve services and facilities
- Handle guest complaints and concerns in an efficient and timely manner
- Inspect VIP room status and amenities in good order prior to guests’ arrival
- Ensures that, whenever possible, guests receive personal recognition
- Escorts VIP guests to their allocated room and elaborate on all the available facil

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