Pool and Beach Butler, Sunvibe

3 weeks ago

Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Pool and Beach Butler, Sunvibe (Full time #536154)

**Property / Office**: Mandarin Oriental Jumeira, Dubai

**Location**: Dubai, United Arab Emirates

**To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day pool and beach operations, enhancing guest experience by being a key point of contact for guest interaction in the resort.**

**Responsibilities**
- Ensure smooth running of the Sports, Recreation, and Pool & Beach service on a day to day basis to achieve the highest possible levels of guest satisfaction.
- Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
- Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
- Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
- Has complete knowledge of the products and services offered by the resort.
- Maintains the authenticity of the Sports, Recreation, and pool & beach services.
- Ensure that the poolside cleanliness, ambience and service are as per standards.
- Must follow all Standards and Procedures as taught by legendary trainers, Departmental trainers and Fitness & Wellness Manager.
- To ensure that a high standard of service is maintained throughout pool & beach
- Report dysfunctional equipment to the Recreation Supervisor.
- To maintain inventory of supplies for the operations of the Pool & Beach.
- To attend daily line-ups, weekly and monthly Fitness & Wellness meetings.
- Ensure that all activities are performed in a safe environment using proper safety techniques.
- Works closely to promote our Spa offering to ensure that we maximize guest satisfaction and Hotel revenue by enabling our guests to experience our Spa.
- Maintain a strong working environment with the other departments.
- Ensure proper accounting procedures are followed when collecting of charging fees for Pool & Beach services.
- Keep yourself updated with all guest bookings for recreational activities.
- Ensures that guest history records are updated at all times in coordination with the Recreational Management team.
- Takes ownership of guest’s requests and needs and ensures immediate action as appropriate.
- Advises Recreation Supervisor of all guest feedback and unusual matters.
- Attends training sessions as required.
- Responsible for the upkeep and the cleanliness of the swimming pool, beach and all areas of the department as per the standard operating procedures.
- Ensure that liability waiver form is signed by guests going on experiences.
- Ensure adequate par stock is maintained in recreation department and requisitions where necessary.

**Advertised**: 21 Aug 2023 Arabian Standard Time
**Applications close**: 31 Aug 2023 Arabian Standard Time

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