Pool Beach Manager

3 weeks ago

Dubai, United Arab Emirates Banyan Tree Full time


Responsibilities

  • Elevated Experience: Curate and deliver a bespoke luxury experience for guests, ensuring every interaction exceeds expectations.
  • Service Excellence: Lead by example in providing unparalleled service, setting the standard for the team to follow.
  • Tailored Offerings: Customize services and amenities to cater to the unique preferences and desires of our discerning clientele.
  • Attention to Detail: Pay meticulous attention to detail in every aspect of pool & beach operations, from setup to service delivery.
  • VIP Management: Personally oversee the needs of VIP guests, ensuring their experience is flawless and memorable.
  • Ambassador of Luxury: Serve as the ambassador of luxury hospitality, embodying the values and ethos of our brand at all times.
  • Guest Relations: Build and nurture relationships with guests, anticipating their needs and preferences to provide proactive service.
  • Team Leadership: Inspire and motivate the pool & beach team to uphold the highest standards of excellence and professionalism.
  • Continuous Improvement: Implement ongoing training and development initiatives to enhance service delivery and guest satisfaction.
  • Innovative Offerings: Introduce innovative and creative offerings to enhance the pool & beach experience and differentiate us from competitors.
  • Revenue Enhancement: Identify opportunities to maximize revenue through strategic pricing, promotions, and upselling initiatives.
  • Quality Assurance: Maintain strict quality control measures to ensure all facilities, amenities, and services meet or exceed luxury standards.
  • Brand Representation: Act as a brand ambassador both on and off-site, representing our luxury brand with poise, professionalism, and grace.
  • Operational Efficiency: Streamline operations and processes to optimize efficiency while maintaining the highest levels of service and quality.
  • Guest Feedback: Solicit and act upon guest feedback to continuously improve and refine the pool & beach experience.
  • Crisis Management: Demonstrate poise and resilience in handling any guest concerns or operational challenges that may arise.
  • Community Engagement: Engage with the local community and industry partners to foster positive relationships and enhance our brand reputation.

Qualifications

Experience/Certificates/Education

  • Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel and high-end beach club, demonstrating a strong understanding of luxury hospitality standards.
  • 2 - 3 years of experience in overall Food and Beverage operations, particularly in a leadership role, indicating a comprehensive understanding of F&B operations effectively in a guest-facing role, ideally within an upscale or lifestyle brand hotel, demonstrating customer service skills in a hospitality setting.
  • Capability to obtain and/or maintain any necessary government-required licenses, certificates, or permits essential for the role.
  • Proficiency in food and beverage preparation techniques, familiarity with health department regulations, and a solid understanding of liquor laws and regulations governing bar operations.
  • Excellent verbal and written communication skills in English to effectively communicate with guests, colleagues, and management.
  • Excellent verbal and written communication skills in English to effectively communicate with guests, colleagues, and management.
  • Capability to cultivate positive and collaborative working relationships with colleagues across all departments to promote teamwork and efficiency.
  • Comfortable working independently while also demonstrating the ability to collaborate with others to foster a supportive and cooperative team environment.

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